Full-Time

Client Onboarding Manager

Confirmed live in the last 24 hours

Firstbase

Firstbase

51-200 employees

Global platform for equipment management

Industrial & Manufacturing
Consumer Software
Enterprise Software

Compensation Overview

$110k - $130kAnnually

Mid

Remote in USA

Remote position that can be done from anywhere in the US.

Category
Project Management
Business Development
Business & Strategy
Requirements
  • Bachelor's degree in relevant field, or equivalent work experience.
  • 3+ years of experience as an Engagement Manager, Implementation Consultant or Technical Account Manager
  • Proven experience as a hands-on Engagement Manager or similar role.
  • Ideally experience in equipment supply chain management complexity.
  • Strong technical background in software or IT and can quickly pick up technical knowledge in areas such as end user computing (Laptop configuration, MDM, imaging, compliance, Apple and Windows device management).
  • Excellent leadership and interpersonal skills.
  • Exceptional problem-solving and decision-making abilities.
  • Strong communication and presentation skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Flexible to work with a distributed team across the US, UK and Europe.
Responsibilities
  • Simultaneously manage the onboarding of multiple Enterprise Customers.
  • Manage the relationship between Firstbase and new clients throughout onboarding of the service. Ensure client satisfaction, successful project delivery, and transition to BAU working alongside the Firstbase CSM to deliver long-term value from the partnership.
  • Collaborate with clients project teams and co-ordinate between internal teams to manage and deliver the scope of implementation activities including; Introducing stakeholders to the Firstbase platform and service.
  • Providing comprehensive training and enablement to administrators on Firstbase functionality and operational processes.
  • Coordinating and tracking service activation tasks, including the arrangement of equipment deliveries, data imports, and other essential activities.
  • Demonstrate a strong grasp of the technical intricacies of projects, allowing you to take ownership and actively participate in the implementation process. This encompasses: Managing the configuration and setup of client tenants.
  • Configuring and managing customer Integrations and testing.
  • Providing valuable guidance to clients on integrations and APIs, collaborating closely with our product teams to address any gaps requiring additional development efforts.
  • Serving as a knowledgeable and trusted advisor in all aspects of our SaaS and operational platform.
  • Assess the current onboarding model and evolve best practices and materials to deliver a quality client experience; Create client-focused training materials to empower self-assistance, ensuring clients have the resources they need for success.
  • Maintain thorough project documentation, including status reports, to ensure transparency and effective communication.
  • Identify and explore potential commercial opportunities to expand our implementation services.
  • Collaborate with the Product and Operations teams to identify and address onboarding challenges and streamline processes.
  • Proactively seek opportunities for process enhancement and foster knowledge-sharing of best practices throughout the organization.
  • Lead and motivate internal cross-functional teams involved in client onboarding activities to meet project objectives and timely go-lives.
  • Collaborate with internal teams to address technical issues, escalations, and custom requirements.
  • Maintain regular communication with clients, addressing their concerns, and providing updates on project progress.
  • Identify potential risks and issues that may impact project delivery and develop mitigation strategies.
  • Implement and oversee quality control processes to ensure the highest standard of project delivery.

Firstbase offers a platform for managing equipment for teams, whether they are remote, hybrid, or in-office. Businesses can supply and manage essential devices like laptops and monitors through an automated onboarding process that allows employees to select their equipment via a self-service portal. Unlike competitors, Firstbase focuses on the entire lifecycle of equipment, including cleaning and recycling, while also integrating with over 100 applications. The goal is to provide comprehensive support for global teams, ensuring they have the necessary tools to work effectively from anywhere.

Company Stage

Series B

Total Funding

$63.3M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

6%

1 year growth

-3%

2 year growth

-9%
Simplify Jobs

Simplify's Take

What believers are saying

  • The recent $50M Series B funding led by Kleiner Perkins indicates strong investor confidence and provides substantial capital for growth and innovation.
  • Firstbase's focus on extending the lifecycle of devices and handling recycling processes aligns with sustainability trends, appealing to environmentally conscious companies.
  • The company's global coverage and industry-leading service offer peace of mind for businesses with distributed teams, enhancing their operational efficiency.

What critics are saying

  • The competitive landscape of remote work solutions is intensifying, requiring Firstbase to continuously innovate to maintain its edge.
  • Dependence on third-party app integrations could pose challenges if any of these partnerships are disrupted.

What makes Firstbase unique

  • Firstbase offers a comprehensive platform that manages the entire lifecycle of equipment, from provisioning to recycling, which is a unique value proposition in the remote work solutions market.
  • The integration with over 100 apps allows seamless connectivity with existing tools, enhancing productivity and user experience.
  • Their automated onboarding process and self-service order portal streamline equipment management, reducing administrative overhead for businesses.

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Benefits

Competitive salary & equity

Hybrid work environment

21 days of PTO + birthday off

Build your ideal work setup

Health Insurance

Company retreats

Amazing quarterly bonuse

Learning & development