Full-Time

Digital Customer Success Manager Fluent French

Customer Success

Posted on 8/1/2025

Aircall

Aircall

501-1,000 employees

Cloud-based business phone system with integrations

No salary listed

Paris, France + 1 more

More locations: Madrid, Spain

Hybrid

Hybrid role based in Madrid or Paris.

Category
Sales & Account Management
Requirements
  • A first experience in a sales and/or Customer Success Management position is required
  • Excellent verbal and written communication skills
  • Fluent in French is a must
  • Bilingual in English is mandatory
  • Passion for consistently providing excellent customer experience
  • Comfortable managing several tasks and issues in a fast-paced environment
  • Previous experience in a similar environment would be appreciated.
Responsibilities
  • Oversee a pool of customers and drive them to successful value realization
  • Adopt a data driven approach to growing and nurturing the digital touch segment of Aircall’s customer base
  • Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks
  • Maintain a frequent pulse on your customers' utilization and performance metrics using data, dashboards and feedback channels
  • Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources
  • Engage with customers to upsell additional product/services of value as data driven opportunities are flagged
  • Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides)
  • Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations
  • Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations
  • Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs
  • Share new ideas to delight our customers
Desired Qualifications
  • Previous experience in a similar environment would be appreciated.

Aircall provides a cloud-based phone system for businesses on a subscription basis. It handles voice communications with features like call monitoring and call routing, and it can sync data with other tools such as CRMs and helpdesks. The platform runs in the cloud and supports third-party integrations through an app marketplace to customize workflows. Its goal is to help SMBs and larger teams scale their communications while keeping phone data aligned with existing software and processes.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$225.6M

Headquarters

New York City, New York

Founded

2014

Simplify Jobs

Simplify's Take

What believers are saying

  • Power Dialer enables 100 calls per hour per agent, driving significant sales team productivity ROI.
  • AI Voice Agent automation handles high-volume inbound calls 24/7 without additional headcount requirements.
  • Aggressive US expansion to nine global offices positions Aircall for enterprise market penetration.

What critics are saying

  • CloudTalk undercuts Aircall's voicemail drop pricing, driving customer churn to cheaper alternatives.
  • Post-Vogent AI Voice Agent fails to deliver reliable production performance on live customer calls.
  • TCPA class-action lawsuits target voicemail drop features after April 2026 FCC ruling clarification.

What makes Aircall unique

  • Vogent acquisition delivers specialized voice AI with advanced speech models and turn-taking technology.
  • 250+ native integrations create significant switching costs and workflow stickiness across customer tech stacks.
  • €200M+ ARR demonstrates strong product-market fit as credible mid-market alternative to incumbents.

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Benefits

Food Allowance

Snacks & Drinks

Medical Insurance

Competitive Salary

Flexible remote policy

Retirement Savings Plan

Outings & Events

Fitness Fund

Commuter Benefits

Referral Bonus

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-2%
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EU-Startups
Jan 20th, 2026
Aircall co-founder to share sales tactics that scaled the company beyond €200M ARR at EU-Startups Summit

Jonathan Anguelov, co-founder of Aircall, will speak at the EU-Startups Summit on 7-8 May 2026 in Malta. Founded in 2014 in Paris, Aircall has become one of France's most successful tech scaleups, providing a cloud-based phone system for sales and support teams. The company has achieved unicorn status and recently surpassed €200 million in annual recurring revenue, serving thousands of customers globally across Europe, North America and beyond. Anguelov played a central role in shaping Aircall's go-to-market strategy, sales organisation and international expansion. At the summit, he will deliver a keynote titled "The sales tactics that helped scale Aircall beyond €200 million in ARR", sharing insights on building scalable sales teams and competing in global markets.

Unlimited Tech Solutions
Jun 20th, 2025
Unlimited Tech Solutions Named Aircall's 2024 Global Partner of the Year

June 20, 2025 - Tarpon Springs, FL - Unlimited Tech Solutions has been awarded Aircall's 2024 Global Partner of the Year, announced today at Aircall's Global Partner Summit.

GeekWire
Apr 16th, 2025
Business communications company Aircall opens Seattle-area office

Aircall has opened its newest office in Bellevue, Wash., marking the company's ninth global location as it looks to boost its AI-related innovation.

GeekWire
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Business Communications Company Aircall Opens Seattle-Area Office

Aircall CEO Scott Chancellor. (Aircall Photo). Aircall has opened its newest office in Bellevue, Wash., marking the company’s ninth global location as it looks to boost its AI-related innovation.The enterprise communications company established the office in downtown Bellevue earlier this year and plans to have around 50 employees there by the end 2025.Aircall, originally founded in Paris more than a decade ago, powers cloud-based phone systems for businesses, providing features like call routing, recording, and analytics, along with integration into CRM and helpdesk platforms.Longtime Seattle-area tech leader Scott Chancellor joined Aircall as CEO in 2023. He previously was chief product and technology officer for Apptio, a Seattle-area software company acquired by IBM, and a director and general manager at Amazon Web Services. He was also CEO of Silicon Valley-based Humu.Aircall has several other execs based in the Seattle region. Aircall recently launched its AI Voice Agent that helps businesses handle calls at all hours of the day

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