Claims Advocate - Risk Management

About the Role
As a Claims Advocate, you will investigate, manage, and review incidents to submit claims to our Insurance partners that occur throughout the region in connection with the Uber app. You will also work in collaboration with our cross-functional teams with a focus on timely routing and escalation of high severity claims. As a subject matter expert, you will assist with more complex and time sensitive inquiries with a #TripObsession mindset to deliver white-glove service. This role will be a hybrid onsite/work from home schedule, and will be set on a weekday (Monday-Friday) shifts. Are you ready to Uber On?!

• Investigate and submit claims to insurance carriers by reviewing first notice of loss and supporting materials to accurately identify insurance exposure and determine applicable insurance policy.
• Demonstrate critical thinking while adhering to Uber established claims processes.
• Apply existing knowledge to assist with higher complexity claims and insurance inquiries
• Accurately respond to inquiries received from carriers and other third parties
• Demonstrate #TripObsession and solid understanding of Uber’s insurance policies when communicating with all partners
• Utilize strong written/electronic communication. Primary method of communication in the role is electronic.
• Participate in process efficiency projects (local/international scope)
   

• Advanced English proficiency (highly necessary)
• Advanced knowledge of Auto insurance coverages.
• 2+ years of auto claims management experience Or 1+ year bodily injury adjusting experience Or 2+ years of travel insurance claims experience.
• Extraordinary attention to detail.
• Proficiency with various computer operating systems.