Manager – Learning Operations Managed Services

Learning Business Process as a Service (LBPaaS) helps enterprises operate and continuously improve learning programs through managed services, technology, and global delivery capabilities. As a Manager, Learning Operations Managed Services, you will lead the delivery and ongoing improvement of managed learning operations for large enterprise clients. You will translate operating requirements into scalable service processes across learning administration, content development, reporting, vendor management, and service performance management. You will partner with client leaders, global delivery teams, and technology providers to improve learner experiences, service quality, and business outcomes.

Recruiting for this role ends on 11/15/2026.

Work you'll do

As a Learning Manager on the Business Process as a Service team, you will be responsible for:

• Lead managed learning operations engagements from transition through steady-state delivery, including learning administration, content development, reporting, vendor management, and service performance management
• Manage delivery plans, service-level agreements, operational metrics, risks, issues, and corrective actions across assigned client workstreams
• Direct global delivery teams and coordinate work across Deloitte teams, client stakeholders, and technology and delivery partners
• Identify and implement process improvements using artificial intelligence (AI), automation, and learning technologies to improve efficiency, quality, and learner outcomes
• Lead client governance activities, including status reporting, performance reviews, decision tracking, and delivery communications

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The Team

Our Insights, Innovation & Operate offering within Deloitte Human Capital helps organizations design, run, and continuously improve people operations. We combine functional expertise in human resources and learning with technology capabilities and managed-services delivery to help clients achieve workforce effectiveness and measurable business value.

The Learning Business Process as a Service team delivers end-to-end managed learning operations across enterprise learning and development, customer education, and partner enablement. Using Deloitte’s global delivery footprint and an ecosystem of technology and delivery partners, we help clients improve learner impact and business outcomes.

Qualifications

Required:

• Bachelor’s degree
• 6+ years of experience delivering learning operations, managed services, or business process outsourcing services for external clients, including 3+ years of experience in a consulting or client-service environment
• 3+ years of experience leading enterprise learning operations that included at least two of the following: learning administration, content development, helpdesk support, vendor management, or service-performance reporting
• 1+ years of experience leading a managed-services delivery workstream that included operational reporting, service performance management, or vendor management
• 1+ years of experience applying AI or automation to learning operations, including content authoring, workflow automation, or analytics
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Master’s degree or Master of Business Administration (MBA)
• 1+ years of experience managing a global delivery model that included offshore or nearshore teams
• 1+ years of experience using learning management system (LMS) or human capital management (HCM) platforms
• 1+ years of experience managing customer education, partner enablement, certification, or credentialing programs
• 1+ years of experience measuring managed-services performance against service-level agreements

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $134,500 to $265,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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