Unaccompanied Housing Manager

Subsidiary: Kira Services

Job Title: Unaccompanied Housing Manager 

Work Location: Dededo, Guam

Labor Category: Full-Time | Exempt

About the Role 

The Unaccompanied Housing (UH) Manager oversees the daily operations of Joint Region Marianas (JRM) unaccompanied housing facilities, ensuring effective property management, facility maintenance, inventory accountability, and fiscal oversight. This position provides overall leadership and operational direction to ensure housing services are delivered in accordance with contract requirements, CNIC policies, applicable government regulations, and appropriated fund requirements while maintaining safe, well-managed housing for eligible personnel.

What You'll Be Doing

• Provide overall leadership and management of Unaccompanied Housing operations, ensuring room assignments, inspections, resident support, property accountability, and administrative functions are performed in accordance with contract requirements, CNIC policies, and applicable government regulations.

• Direct and oversee UH supervisory personnel and assigned staff by establishing priorities, allocating resources, monitoring workloads, and ensuring effective day-to-day operations.

• Maintain accountability for overall operational performance, including staffing, scheduling, service delivery, quality, productivity, safety, customer satisfaction, and compliance with contract performance requirements.

• Oversee facility condition and maintenance programs, ensuring inspections are completed, deficiencies are documented and tracked, and maintenance requirements are coordinated with the appropriate facilities and maintenance organizations.

• Manage financial and resource requirements, including monitoring appropriated fund usage, tracking expenditures, supporting budget development, forecasting resource needs, and providing input for long-range development plans and annual requirements surveys.

• Oversee government-furnished property and inventory management programs, ensuring inventories, audits, documentation, and required corrective actions are completed accurately and on schedule.

• Ensure completion of monthly 100% Command Building Occupancy validations for occupied units and verify all required updates are accurately reflected in Enterprise Military Housing (eMH).

• Establish, implement, and maintain operating procedures, management controls, and internal processes to ensure compliance with housing regulations, CNIC policies, contractual requirements, and government direction.

• Serve as the primary management point of contact for command representatives, residents, resident advisors, maintenance organizations, and other stakeholders, addressing operational concerns and ensuring effective communication and service delivery.

• Coordinate and support Command Inspections of occupied enlisted permanent-party rooms, ensuring identified deficiencies and required corrective actions are documented, tracked, and resolved.

• Ensure UH personnel complete required CNIC UH Regional Training and other applicable training requirements.

• Monitor operational performance metrics, trends, deficiencies, and recurring issues. Develop and implement corrective action plans as needed and provide reports, analysis, and recommendations to contract and site leadership.

• Oversee employee performance and development by establishing expectations, coaching supervisors and staff, identifying training needs, addressing performance concerns, and supporting professional growth.

• Support contract management activities, including customer meetings, required reporting, contract deliverables, audits, inspections, and corrective action plans.

• Promote a culture of safety, accountability, regulatory compliance, customer service, and continuous improvement across all UH operations.

• Comply with company policies, procedures, contractual requirements, and applicable safety regulations.

• Perform other duties as assigned.

What We're Looking For

• Minimum of three (3) years of experience in unaccompanied housing operations, property management, facility management, appropriated fund administration, and inventory management.

• Bachelor's degree preferred.

• Experience with Enterprise Military Housing (eMH) modules and CNIC Clearinghouse preferred.

• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Experience with work order management systems such as Maximo preferred.

• Strong written and verbal communication skills.

• Ability to successfully complete a Tier 1 Public Trust background investigation, if required for the position.

• Ability to obtain and maintain access to the government worksite.

• Valid state driver's license and a safe driving record in accordance with company policy, as operation of vehicles or equipment may be required.

Physical Demands & Work Environment

• Must be able to lift up to 50 pounds and perform physical activities that may include pushing, pulling, carrying, stooping, bending, squatting, and reaching for extended periods.

• Must be available to work on-call, alternate, and extended shifts as needed to meet mission requirements, including weekends and holidays.