House Porter

House Porter

Coming soon to the heart of Mayfair, The St. Regis London marks the brand's prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies 'Live Exquisite'-a celebration of London's pioneering and glamorous lifestyle for the Luminaries of the world.

As House Porter, you will play a central role in the seamless delivery of the St. Regis guest experience, supporting the Housekeeping operation to ensure guest requests are fulfilled promptly, professionally and with genuine care while maintaining impeccably organised and fully stocked floor pantries at all times. From delivering amenities and responding to guest requests to supporting the wider Housekeeping team, you will contribute directly to creating a smooth, effortless and refined guest journey through attention to detail, responsiveness and a consistently polished approach within a fast‑paced luxury hospitality environment.

Key Responsibilities

• Respond promptly and professionally to guest requests, ensuring all items are delivered accurately and with genuine hospitality
• Deliver guest amenities, linen, towels, baby equipment, rollaway beds and other requested items efficiently
• Anticipate guest and operational needs, supporting VIP requests and pre‑arranged deliveries where possible
• Stock, organise and maintain all floor pantries, ensuring operational readiness throughout each shift
• Replenish linen, amenities, cleaning supplies and guest items to required par levels
• Remove soiled linen, trays and waste discreetly and efficiently from corridors and service areas
• Maintain cleanliness and organisation of floor pantries, linen rooms and back‑of‑house service areas
• Report maintenance issues, safety hazards or damages promptly to the Housekeeping team
• Ensure safety signage is placed appropriately and removed once areas are safe
• Maintain professional grooming and a polished appearance at all times
• Support the wider Housekeeping operation with additional duties as required
• Follow all company health, safety and operational procedures consistently

Core Competencies

We are seeking a professional and proactive individual who demonstrates strong attention to detail and a genuine passion for luxury hospitality. You should have:

• Previous experience in Housekeeping, House Porter or operational support roles, ideally within a luxury hotel environment
• Strong understanding of housekeeping operations and guest service standards
• Excellent attention to detail and commitment to cleanliness and organisation
• Ability to work efficiently in a fast‑paced, high‑standards environment
• Strong organisational skills, ensuring floor pantries and operational areas remain fully stocked and presentable
• Excellent communication and interpersonal skills, with a warm and professional approach
• A proactive mindset, anticipating guest and operational needs throughout the shift
• Ability to remain calm, responsive and service‑focused during busy periods
• Impeccable personal presentation aligned with luxury brand standards
• Physical capability to carry out the operational demands of the role, including lifting, moving and transporting supplies
• A collaborative approach, supporting the wider Housekeeping and hotel operations teams

At The St. Regis London, our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.

Financial Rewards

• Competitive salary designed to recognise excellence
• Workplace pension
• Company sick pay
• Additional holiday allowance
• Access to BenefitHub's exclusive retail, wellness and travel privileges
• Friends & Family preferred rates at Marriott hotels worldwide

Career Development

• Clear pathway for internal promotions and transfers
• Cross-department training to refine your craft and broaden your expertise
• Expert-led development programmes
• Continuous learning through structured programmes
• Premium e-learning platform access
• Be part of an exclusive pre-opening experience shaping the future of the property

Wellbeing Support

• Employee Assistance Programme
• Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine.
• Food & Beverage discounts across Marriott properties
• Year-round wellbeing initiatives and wellness activities

Recognition & Appreciation

• Award programmes celebrating exceptional performance
• The Astor Awards
• Distinctive Moments celebration
• Long service awards
• Key life moments celebrated - birthday, anniversaries, personal milestones and achievements
• Vibrant social calendar with team events and engagement activities

*Terms and Conditions Apply

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.