Analyst – Quality

General Accountability

Reports Directly To:      Director,  Quality Assurance (Corporate)
Reports Functionally To:      Vice President, Engineering & Quality

Assesses and supports quality system needs and objectives, as determined by Central Quality Assurance, the Strategic Business Units, external customers and regulatory agencies. Plans, develops, delivers and evaluates Quality Assurance training programs to ensure compliance to customer, regulatory and company requirements.  

Direct Reports Include:  N/A

Immune Specific Accountabilities

• Recognizes and understands flight/product safety critical parts and processes.
• Responsible for immediately reporting flight/product safety concerns.
• Participates in proactive risk analysis of flight/product safety critical parts and processes.
• Recognizes and understands the Just Culture policy.

Specific Accountabilities

• Directs the planning, costing, scheduling, implementation, deliverables, evaluation, and troubleshooting activities of multiple assigned special projects by coordinating efforts of various internal departments.
• Monitors assigned projects for work in progress to ensure that quality and regulatory standards are met and that project designs are effective through the entire process; approves changes to designs or schedules as necessary.  Produces periodic project status reports comparing actual to forecasted timelines.
• Analyzes, evaluates and presents information concerning factors such as business situations, production capabilities, remanufacturing problems, statistical trends and proposed process changes.  Reviews factors in light of quality of product and reliability of quality during production.
• Assists a variety of individuals in the development of quality-related training plans.  
• Prepares amendments to policies and procedures pertaining to quality system criteria within the organization.
• Provides, on an as required basis, technical advice with respect to quality system criteria, airworthiness and regulatory requirements.
• Performs or supports the efforts of others to design, develop and instruct curricula (classroom or on-the-job) utilizing instructional design techniques, including use of learning objectives, lesson plans, teaching aids and assessment materials.
• Develops and implements evaluation, validation or cost benefit analysis of training and sets training performance goals.
• Analyzes performance measures in order to identify training opportunities and to assess the impact of training.
• Coordinates the review, amendment, approval and re-issue procedure of all company instructions.
• Conducts quality audits to ensure compliance with regulatory policies and procedures.
• Responsible for observing all applicable safety requirements and reporting immediately any unsafe practices/conditions.
• Carries out special projects as assigned.

Technical Requirements  

• Thorough knowledge of ISO 9000 quality system requirements, analytical tools and problem solving methodology.
• Thorough knowledge of regulatory requirements and industry standards related to maintenance and certification for products processed by the organization.
• Strong project and time management, planning, organizational, analytical, interpersonal, decision making, oral and written communication skills.
• Thorough knowledge of company instructions, company processes, quality, and original equipment manufacturer manuals.
• Thorough knowledge of gas turbine engine theory and performance.
• Thorough knowledge of production/inspection process and systems (Cycles 0 - 4).
• Working knowledge of PC's in the current company operating system environment.
• Working knowledge of production management computer systems.
• College certificate in Quality Assurance Management; or equivalent.

Background Information  

The typical minimum level of education to perform this job competently is equivalent to high school graduation and completion of a diploma training program at a college or technical school.  The person requires an ability to understand, utilize and communicate specialized information in speech and written text. This specialized training is often formalized and recognized by a specific certificate, diploma or license.

Directly/indirectly related work experience representing continuous learning and required for someone to perform this job competently is six to ten years.

Ongoing work assignments typically have clearly defined goals, but no (or minimal) direction with respect to what action steps to follow.  The incumbent's education, training, and previous experience will help ensure that the goal of the assignment can be clearly defined and understood (even if that means just knowing what relevant questions to ask), but the required/optional approaches to achieving the goal will often remain unclear, undefined and/or untested until the work assignment is well underway