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Mercier Consultancy Group

Norwegian Speaking Customer Agent

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece

About the Job

Requirements

  • Native or fluent spoken and written Norwegian is mandatory.
  • Excellent proficiency in English for international communication is required.
  • A valid EU passport or work permit for Greece is required.
  • Strong passion for the automotive industry and a customer-centric mindset are required.
  • Problem-solving ability and attention to detail are required.
  • Experience in customer service or a similar advisory role is valued.

Responsibilities

  • Deliver customer support to Mercedes owners in Norway regarding vehicle features and services.
  • Manage inquiries via phone, email, and live chat while maintaining the brand image.
  • Assist clients with technical troubleshooting, service scheduling, and general product information.
  • Maintain accurate records of customer interactions within the customer relationship management system.
  • Collaborate with internal departments to resolve automotive service-related issues.
  • Stay up to date with developments, models, and technological innovations in the Mercedes fleet.
  • Provide personalized advice to enhance the ownership experience for clients.

Desired Qualifications

  • Experience in customer service or a similar advisory role.

About the Company

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