Patient Relationship Representative

Copper Aesthetics & Plastic Surgery | Downtown Petoskey
Full-Time | On-Site
Tuesday - Thursday: 9:00 AM–6:00 PM Friday: 9AM- 5PM

Start Your Career in Aesthetics

Love skincare, beauty, wellness, and helping people feel their best but haven't had the opportunity to work in the aesthetics industry yet?

Copper Aesthetics & Plastic Surgery Downtown Petoskey is looking for an outgoing, polished, and patient-focused Client Coordinator to join our team.

This is an exciting opportunity for someone with a strong customer service background who wants to learn about the world of medical aesthetics, build long lasting patient relationships and be apart of a strong and driven team.

You don't need years of aesthetics experience to make an impact here. We're looking for someone with the personality, initiative, professionalism, and genuine interest in the industry to grow with us.

Why You'll Love Copper Aesthetics

Build your foundation in medical aesthetics.
If you've been looking for an opportunity to enter the aesthetics industry, this is a great place to start. You'll gain exposure to aesthetic treatments, skincare, patient consultations, and the day-to-day operations of a successful medical spa.

Learn alongside an experienced team.
For more than a decade, Copper Aesthetics & Plastic Surgery has provided premier aesthetic skincare services to Northern Michigan. At our Petoskey location, you'll work alongside experienced aesthetic professionals, giving you the opportunity to learn from people who have built their careers in this industry.

Join a practice with a reputation you can be proud of.
As the only medical spa in Northern Michigan backed by an award-winning, board-certified plastic surgeon, Copper combines medical expertise with personalized aesthetic care to help patients feel more confident and empowered.

Become part of the patient journey.
The front desk isn't simply where patients check in and out. You'll get to know our patients, learn about their goals, celebrate their results, and become a familiar and trusted part of their experience at Copper.

About Copper

For more than a decade, Copper Aesthetics & Plastic Surgery has been helping patients throughout Northern Michigan feel confident through trusted, personalized aesthetic care.

Backed by award-winning, board-certified plastic surgeon Christopher C. Jeffries, MD, FACS, our team offers a wide variety of aesthetic treatments designed around each patient's individual goals.

Our mission is rooted in confidence and empowerment. We believe the best patient experiences come from combining expertise, education, genuine relationships, and a team that truly cares about the people walking through our doors.

What We're Looking For

• Prior front desk, medical office, hospitality, retail, or strong customer-service experience is ideal, but we are willing to train the right person.
• A warm, dependable, organized, proactive, detail-oriented, coachable, strong follow-through, able to learn and use resources independently, comfortable multitasking, and genuinely great with people.
• A genuine enthusiasm for aesthetics, skincare, beauty, or wellness and excitement about developing your knowledge of the industry.
• A proactive self-starter who takes initiative and looks for ways to support patients and teammates without always needing direction.
• Strong organization and multitasking skills with the ability to confidently make decisions in a busy environment.
• Social media experience is a plus, we have a ton of opportunity for great content!

What You'll Do

• Create an exceptional first impression by warmly welcoming patients, managing check-in and check-out, processing payments, and ensuring every patient feels comfortable and cared for.
• Coordinate appointments, confirmations, reminders, phone calls, emails, and provider communication to help keep the patient experience seamless and organized.
• Take ownership of the front desk by opening and closing the office, maintaining an organized and welcoming environment, and proactively identifying what needs attention throughout the day.
• Support the Copper team with patient records, reports, supplies, marketing materials, and other daily operational needs while collaborating to deliver an exceptional standard of service.

Benefits & Perks

• Competitive Compensation – $17–$19/hour depending on experience.
• 401(k) Matching – Build toward your future with employer-supported retirement savings.
• Industry Exposure & Development – Gain valuable experience within medical aesthetics and plastic surgery while learning from an established team.
• A Career Starting Point – Build transferable knowledge and experience that can help you continue growing within the aesthetics industry.

Your Aesthetics Career Can Start Here

You don't need to already work in aesthetics to know it's where you want to be.

If you're passionate about skincare, beauty, wellness, and creating memorable customer experiences, Copper Aesthetics & Plastic Surgery can give you the opportunity to turn that interest into experience.

Bring us your customer service skills, curiosity, initiative, and personality, we'll give you the opportunity to learn an exciting industry alongside an experienced team.

Ready to take your first step into medical aesthetics? We'd love to meet you.