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Virtual Assist

Outsourced virtual assistant services

Customer Service Representative

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in PhilippinesNo salary listed

About the Job

Requirements

  • At least 2 years of experience in customer service, virtual assistance, or administrative support.
  • Excellent verbal and written English communication skills, with a neutral or minimal accent.
  • Experience using CRM platforms, preferably JobNimbus.
  • Ability to follow standard operating procedures and structured workflows with high accuracy.
  • Strong organizational and multitasking skills.
  • Ability to handle customer concerns professionally.
  • Proficiency in Google Workspace or Microsoft Office Suite.
  • Ability to work independently with minimal supervision.
  • Strong attention to detail and problem-solving skills.
  • A stable internet connection and quiet work environment.
  • Access to a static IP address through a reliable VPN provider such as NordVPN or Surfshark.

Responsibilities

  • Handle inbound and outbound customer communication via phone, email, SMS, or chat.
  • Provide professional and timely customer support while maintaining a positive client experience.
  • Update and manage customer information accurately in JobNimbus CRM.
  • Follow company standard operating procedures, scripts, and workflows consistently.
  • Schedule appointments and coordinate follow-ups with clients and internal teams.
  • Monitor customer inquiries and ensure all tickets or requests are resolved promptly.
  • Document customer interactions, notes, and updates inside the CRM.
  • Assist with lead management, status updates, and pipeline tracking.
  • Perform data entry and maintain organized digital records.
  • Escalate customer concerns or urgent issues to the appropriate department.
  • Coordinate with sales and operations teams to support customer onboarding and service delivery.
  • Track task completion and maintain daily productivity targets.
  • Ensure processes are completed accurately as part of quality assurance.
  • Maintain confidentiality of customer and company information.
  • Provide general administrative support and assist with special projects as needed.

Desired Qualifications

  • Experience using JobNimbus is preferred.

About the Company

Virtual Assist

Outsourced virtual assistant services

Virtual Assist provides outsourcing services that handle repetitive, day-to-day tasks for clients so they can focus on more important work. A skilled, educated team executes tasks efficiently, professionally, and cost-effectively, using English as the language of communication and operating in the client’s time zone (e.g., San Francisco, Dallas, New York, London, Sydney, etc.). The service works by taking clients’ pain points and requests and completing them as outsourcing tasks, freeing clients from procrastination and routine chores. What sets Virtual Assist apart from competitors is the combination of English-language communication, time-zone alignment with the client, a proven, educated team, and a focus on delivering clear, reliable results at a lower cost. The goal is to help clients reclaim time and productivity by outsourcing non-core tasks, enabling them to concentrate on high-priority activities.

Company size
1-10
Company stage
Not listed
Total funding
Not listed
Headquarters
San Francisco, CA
Founded
2014

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