Patient Access Representative
LCMC Health
Patient Access Representative
LCMC Health
Nonprofit health system delivering hospital care
Your job is more than a job
šBe the Friendly Voice That Starts the Patient Journey!
As aPatient Access Representative in Central Scheduling, you're often the first connection patients have with our health system. Whether they're scheduling a routine appointment or coordinating specialized services, you help guide them to the right care at the right time.
Your attention to detail, compassion, and problem-solving skills help make scheduling simple, accurate, and stress-freeācreating a seamless experience for both patients and providers.
š¼ What You'll Do:
Schedule patient appointments across multiple specialties and locations
Verify insurance eligibility and ensure required information is complete
Coordinate referrals, authorizations, and scheduling requirements when needed
Help patients find appointment times that best meet their needs
Answer incoming calls and provide exceptional customer service
Communicate with providers, clinics, and care teams to coordinate patient care
Maintain accurate patient records while protecting confidentiality
ā” What Makes You Great in This Role:
Strong customer service and communication skills
Excellent attention to detail and organizational abilities
Ability to multitask while navigating multiple computer systems
A calm, friendly approach when helping patients over the phone
Confidence solving problems and finding scheduling solutions
š§ What You Bring:
Experience in customer service or healthcare
Strong computer skills and the ability to learn new systems quickly
Ability to work efficiently in a fast-paced call center or scheduling environment
š Minimum Requirements:
High School Diploma or GED (or 2 years of applicable experience in lieu of education)
2 years of customer service and/or healthcare experience
šHelp patients take the first step toward exceptional careāone appointment at a time!
WORK SHIFT:
Days (United States of America)LCMC Health is a community.
Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little ācome on inā attitude is the foundation of LCMC Healthās culture of everyday extraordinary
Your extras
You are welcome here.
LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.
Simple things make the difference.
1.To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.
2.To ensure quality care and service, we may use information on your application to verify your previous employment and background.
3.To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.
4.To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.
Nonprofit health system delivering hospital care
LCMC Health is a non-profit health system in Louisiana that operates nine hospitals, urgent care centers, and physician practices to serve communities across New Orleans and the Gulf Coast. Its care model coordinates services across facilities to treat the whole patient, supported by a family-like, hospitable culture. The system stands out through its local, community-focused network and non-profit mission, along with collaborations with universities to bring current care and train new providers. Its goal is to deliver the best possible care for every person in its communities and guide the Gulf Coast toward a healthier future.
Explore more opportunities at LCMC Health