Activation Center Recruiting Process Operations Specialist – Senior Associate 1 - Ey Gds

The Opportunity
•    Partner with Recruiters, Recruiting Leaders, and Recruiting Process Excellence (RPX) teammates to support effective and consistent recruiting operations
•    Help solve recruiting process and technology challenges that impact recruiting delivery
•    Build expertise in recruiting operations, recruiting technology, and TA2 processes
•    Contribute to projects and initiatives that improve recruiting effectiveness, strengthen operational governance, and enhance the Recruiter experience

Your Key Responsibilities
•    Recruiting operations and stakeholder support
•    Serve as a primary point of contact for recruiting process support, partnering with Recruiters and Recruiting Coordinators to resolve issues and answer questions
•    Support attraction, conference, and internship programming from an operational lens, including owning and executing on centralized tasks on behalf of the recruiting field
•    Build trusted relationships with Team Leaders and Activation Center Leads to promote consistent recruiting practices
•    Support onboarding and enablement of new recruiting team members through basic training, process guidance and knowledge sharing
•    Surface risks, provide recommendations, and escalate concerns when appropriate

Process documentation and knowledge management
•    Create, refine, and maintain recruiting process documentation, job aids, and operational resources for Early Careers and Experienced Hire teams
•    Format and finalize training materials and presentations related to Recruiter and hiring process expectations
•    Support large-scale document maintenance efforts, including Job Advert refreshes and process documentation updates
•    Support just-in-time process documentation efforts across the AC, including policy and regulatory updates, technology shifts that impact process, and reporting practices
•    Maintain Teams channels, TRC resources, the Job Advert Repository, and other shared resources

Data management and governance
•    Conduct enterprise-wide audits of requisitions, Job Adverts, and system data to identify issues and drive remediation
•    Review active job postings to ensure associated Job Adverts and requisition data remain accurate
•    Maintain requisition data, coding structures, repositories, and other governance resources that support reporting effectiveness
•    Analyze and model recruiting data to support operational decisions

Process improvement and team support
•    Partner with RPX teammates, Recruiters, and AC Leads to execute on shared priorities and continuous improvement efforts
•    Proactively identify opportunities to improve recruiting processes and operational effectiveness
•    Assist with technology implementation efforts through testing activities, process building, and training development 
•    Support RPX team operations through project coordination, meeting management, and presentation development
•    Assist with the development and maintenance of agents, knowledge resources, and operational tools

Skills and attributes for success
•    Strong analytical skills with the ability to review data and support operational decision-making 
•    Demonstrated ability to investigate issues, identify root causes, and develop practical solutions 
•    Ability to translate business needs into effective operational processes and tools 
•    Strong relationship-building skills with the confidence to work across Recruiters, Recruiting Leaders, and Activation Center stakeholders 
•    Effective written and verbal communication skills, including the ability to tailor messaging to different audiences 
•    Strong attention to detail and commitment to data quality, process integrity, and operational excellence 
•    Ability to manage multiple priorities, navigate ambiguity, and contribute to team goals in a fast-paced environment

To qualify you must have
•    Three to five years of experience in recruiting operations, Talent Acquisition, HR operations, business operations, process improvement, data analysis, or a related field 
•    Bachelor's degree (completed or in progress), or equivalent relevant professional experience 
•    Experience supporting operational processes, governance activities, audits, or business operations 
•    Experience working with data, reporting, or quality review activities 
•    Experience developing process documentation, training materials, or operational resources 
•    Strong proficiency in English, with the ability to communicate effectively in a professional business environment 
•    Strong proficiency with Microsoft Office applications, especially Excel, PowerPoint, and Teams