Full-Time

Technical Illustrator/Writer

Confirmed live in the last 24 hours

TSC

TSC

201-500 employees

Digital customer experience agency enhancing brand relationships

Consulting
Enterprise Software

Junior, Mid

Fort Huachuca, Sierra Vista, AZ, USA

Primary and preferred location is Sierra Vista, AZ, but open to remote candidates who can travel on-site as needed.

US Citizenship, US Top Secret Clearance Required

Category
Technical Writing
Content & Writing
UI/UX & Design
Required Skills
CAD
AutoCAD
Adobe Illustrator
SolidWorks
Requirements
  • Bachelor’s Degree in a technical field, and 2 or more years of demonstrated experience as a technical illustrator/writer (or engineering drafter) within the aviation/aerospace field; 8 or more years of demonstrated experience as a technical illustrator/writer (or engineering drafter) may be accepted in lieu of a degree.
  • US Citizenship with current secret level DoD security clearance.
  • Experience within a DoD designated Military Design Series (MDS), preferred in the DoD/GOCO Aviation industry.
  • Proficiency in CAD software and technical illustration tools (e.g., Adobe Illustrator, AutoCAD, SolidWorks)
Responsibilities
  • Develop and maintain aviation documentation compliant with company standards and contractual requirements.
  • Translate complex products and services into clear, engaging, user-friendly content.
  • Create technical illustrations, schematics, and diagrams to improve documentation clarity.
  • Maintain a detailed database of reference materials and research findings.
  • Evaluate and enhance existing content for continuous improvement.
  • Work autonomously, proactively developing and refining deliverables.
  • Coordinate stakeholder approvals, including annual government inspections.
Desired Qualifications
  • Bachelor’s in graphic design, technical writing, communications, engineering, a related technical field or supporting discipline.
  • Ability to perform conversions of halftones (photographs) into line drawings and prepare exploded views of equipment to be used in parts breakdowns and for disassembly/assembly instructions.
  • Professional certification (ex: Society for Technical Communication)
  • Learning and Adaptability: Proven ability to quickly grasp complex subject matter, multitask effectively, and adapt to changing situations with minimal disruption.
  • Documentation and Communication: Extensive experience creating documentation and procedure manuals for commercial and Department of Defense programs. Exceptional written and oral communication skills with a keen eye for detail and accuracy in both content and illustrations. Familiarity with industry standards and best practices in technical illustration and writing.
  • Collaboration and User Experience: Skilled in working with engineers to improve user experience (e.g., design, UI), refine content, and create visuals and diagrams for technical support materials. Proficient in 3D modeling, rendering, and using XML tools for documentation creation.
  • Technical Proficiency: Proficient in Microsoft Office Suite, Costpoint, and interpreting sketches to produce technical illustrations. Knowledgeable in DCAA-compliant timekeeping standards.
  • Organizational and Problem-Solving Skills: Strong organizational abilities, analytical thinking, and problem-solving skills, with a demonstrated ability to prioritize tasks and maintain accuracy.
  • Interpersonal and Leadership Skills: Effective team player with strong interpersonal skills, capable of communicating with internal and external stakeholders, making independent decisions, and exercising sound judgment.

TSC focuses on enhancing the relationships between customers and brands through digital customer experience (CX) solutions. The company works with clients to identify areas for improvement by using customer journey mapping and usability testing. They help businesses understand the advantages of digital transformation and then create and evaluate solutions that lead to improved customer satisfaction. With a team of 60 people across offices in Miami, Paris, Sao Paulo, and London, TSC is part of the larger Sitel Group, which has a vast network of over 75,000 employees worldwide. Their goal is to ensure that brands do not settle for mediocre customer experiences, but instead strive for excellence that drives better business outcomes.

Company Stage

N/A

Total Funding

N/A

Headquarters

Paris, France

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Rising demand for personalized CX aligns with TSC's expertise in journey mapping.
  • AI-driven chatbots offer TSC opportunities to enhance customer service solutions.
  • Omnichannel strategies growth allows TSC to provide integrated CX solutions.

What critics are saying

  • Emerging CX agencies offering lower-cost solutions threaten TSC's market share.
  • Rapid AI tool evolution may outpace TSC's technological capabilities.
  • Stricter data privacy regulations could increase TSC's compliance costs.

What makes TSC unique

  • TSC specializes in customer journey mapping and usability testing for personalized experiences.
  • TSC is part of Sitel Group, enhancing its global reach and resources.
  • TSC operates in key global markets: Miami, Paris, Sao Paolo, and London.

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Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Remote Work Options

Paid Vacation

Tuition Reimbursement