Senior Vice President - Infrastructure Services
$104k - $190k
Expert
Pittsburgh, PA, USA+1 moreMore locations: Lake Mary, FL, USA
In PersonRole is based in Pittsburgh, PA or Lake Mary, FL.
IT Operations
About the job
Requirements
- Advanced knowledge of ServiceNow, including governance processes, workflow controls, data quality standards, reporting, metrics, and operational risk management capabilities.
- 12+ years of experience in Technology Operations, Production Services, IT Service Management (ITSM), Operational Risk, Controls, or Technology Governance within a large, complex financial services or highly regulated environment.
- Deep expertise in Incident Management, Problem Management, Availability Management, Major Incident Governance, Service Management controls, and operational resilience practices.
- Demonstrated experience designing, implementing, or managing governance frameworks, control programs, audit remediation initiatives, and regulatory or risk management requirements.
- Strong understanding of operational risk, control design, control testing, issue management, root cause analysis, and remediation governance.
- Proven ability to influence senior technology leaders and drive enterprise-wide process improvements across matrixed organizations.
- Experience developing and presenting executive-level reporting, risk assessments, governance scorecards, and strategic recommendations to senior management and oversight forums.
- Strong analytical skills with the ability to identify systemic issues, evaluate risk trends, and translate complex operational data into actionable insights.
- Exceptional leadership, communication, stakeholder management, and organizational skills, with the ability to build credibility across Technology, Risk, Audit, Compliance, and Executive leadership teams.
Responsibilities
- Drive continuous improvement of Enterprise Incident Management, Availability Management, and Problem Management processes across the firm, ensuring alignment to enterprise policies, standards, risk appetite, and regulatory expectations.
- Strengthen governance controls, quality standards, and performance management routines within ServiceNow to improve process adherence, data quality, control effectiveness, and operational transparency.
- Provide oversight of incident, problem, and availability risk trends, driving accountability for remediation actions, root cause quality, service stability improvements, and control compliance across engineering and platform teams.
- Partner with Engineering, Risk, Audit, Compliance, and Technology leadership to identify control gaps, implement governance enhancements, and ensure sustainable remediation of operational and regulatory risks.
- Drive the design and implementation of enterprise scorecards, governance reporting, KPIs, KRIs, and executive dashboards that provide actionable insights into production resilience, incident performance, availability trends, and problem management effectiveness.
- Champion automation and AI-enabled governance capabilities within ServiceNow and related platforms to improve incident quality, root cause analysis effectiveness, control monitoring, and management reporting.
- Build a culture of accountability, control discipline, and continuous improvement that enhances production stability, reduces recurring issues, and strengthens overall operational resilience.
About the company
BNY safeguards financial assets and runs investment services for institutions, investment firms and wealthy clients around the world. Its custody business keeps clients' securities safe and handles the records and transactions needed to administer investment funds. Banks and brokers use its systems to settle trades, manage collateral and send payments, while its investment and wealth businesses manage portfolios and advise clients. It earns servicing and management fees as well as interest on loans and securities funded by client deposits. BNY traces its roots to the Bank of New York, founded by Alexander Hamilton in 1784, and is headquartered in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1784
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Simplify's Take
What believers are saying
- BNY's growth funds expansion: July 2026 results showed quarterly revenue rising 13% to $5.7 billion.
- BNY is opening payment channels: September 2026 Pay-to-Wallet connected banks to retail wallets, with Kookmin among initial users.
- Analysts build transferable skills: BNY's 24-month program combines rotations, mentoring and AI learning pathways.
What critics are saying
- Staff stability has weakened: February 2026 reporting shows BNY headcount fell 7% in 2025.
- Investment demand weakened: BNY reported $17 billion of net outflows in the quarter ending March 2026.
- Investment fees face pressure: BNY reports demand shifting toward lower-fee asset-management products and performance-based charges.
What makes BNY unique
- BNY anchors institutional finance: its custody and administration footprint reached $62.6 trillion in June 2026.
- BNY occupies critical government-market plumbing: it is the primary provider of U.S. government securities clearance.
- BNY reaches brokerage customers through Pershing: its clearing platform supports 8.6 million global client accounts.
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Benefits
- Health Insurance
- Paid Vacation
- Flexible Work Hours
- Remote Work Options
- Unlimited Paid Time Off