VA Case Manager - Veterans Affairs Department

About Disability Law Group

At Disability Law Group, we exist for one reason: to help people through some of the most difficult moments of their lives — and to do that work with skill, heart, and purpose.

We are a mission-driven law firm focused on Social Security Disability and Veterans’ disability benefits. Our work demands more than legal knowledge; it requires empathy, persistence, and a genuine commitment to listening to people when they need it most.

Everything we do is guided by our core values — Listen, Invest, Vigor, Empathy, and Solutions (LIVES). These values shape how we show up for our clients and for one another. From the first phone call to the final resolution of a case, we treat each client’s situation as unique and deserving of thoughtful, personalized advocacy.

Our team is made up of dedicated professionals across intake, applications and appeals, records, case management, attorneys, and leadership, all working collaboratively to deliver exceptional service nationwide.

We also believe in investing in our people. DLG offers competitive pay and benefits, meaningful opportunities for growth and advancement, and a workplace culture that values balance and recognition — including a paid day off for your birthday, team celebrations, and firm-wide KPIs. Our team regularly participates in community clinics, scholarship initiatives, and volunteer opportunities, giving everyone the chance to make an impact beyond their day-to-day work. We also offer a flexible hybrid work, and a family-first, model.

At Disability Law Group, your work matters — and so do you. Together, we are building a firm that delivers results, supports its people, and truly changes lives 

Disability Law Group

Case Manager – Veterans Affairs Department

About the Role

Are you passionate about helping Veterans receive the benefits they have earned? Do you pride yourself on your ability to listen, stay organized, manage complex information, and guide clients through challenging processes with empathy and precision?

The VA Case Manager at Disability Law Group plays a central role in supporting Veterans throughout the VA disability claims and appeals process.

Case Managers are responsible for maintaining an assigned caseload, communicating regularly with clients, developing case files, monitoring deadlines and case activity, coordinating supporting evidence, and working closely with VA Attorneys to ensure each matter progresses accurately and efficiently.

This role requires strong organization, attention to detail, client communication, and the ability to understand and apply VA-specific processes while managing multiple cases and priorities at the same time.

Our Case Managers are at the heart of our mission to change lives through advocacy, compassion, and solutions.

Key Responsibilities

Case Management & Client Communication

• Manage an assigned caseload of Veterans Affairs disability matters from case assignment through resolution.
• Serve as a primary point of contact for assigned clients and maintain regular, professional communication regarding case status and next steps.
• Respond to client calls, emails, and requests in a timely manner.
• Explain procedural updates and case-related information in a clear and client-friendly manner while appropriately escalating legal questions to the assigned attorney.
• Maintain strong relationships with Veterans by demonstrating empathy, patience, professionalism, and consistency.
• Identify client concerns, communication gaps, or case issues and escalate them appropriately.

VA Claims & Appeals Support

• Maintain working knowledge of the VA disability claims and appeals process.
• Assist with case development involving:
• • Service connection
  • Disability ratings
  • VA decisions and denials
  • Effective dates
  • Supplemental Claims
  • Higher-Level Reviews
  • Board of Veterans’ Appeals matters
  • Supporting medical and service documentation
• Review VA decisions and case activity to identify required next steps.
• Monitor appeal windows, case deadlines, development needs, and other time-sensitive requirements.
• Coordinate with assigned Attorneys regarding legal strategy, complex issues, and matters requiring attorney review.
• Communicate with the Board of Veterans’ Appeals, VA Regional Offices, and other appropriate agencies when required.
• Monitor case status and documentation within the Veterans Benefits Management System (VBMS).

Evidence & Case Development

• Request, collect, review, and organize medical records, military records, VA records, and other supporting documentation.
• Assist with coordination of supporting evidence such as Nexus opinions, DBQs, medical documentation, and other case-development materials as applicable.
• Follow up with clients and outside parties regarding missing documentation or information.
• Ensure supporting evidence is accurately uploaded, labeled, and maintained within the appropriate case-management systems.
• Identify inconsistencies, missing information, or additional development needs and communicate them to the Attorney or appropriate team member.

Attorney & Team Coordination

• Work closely with assigned VA Attorneys to maintain accurate and complete case files.
• Prepare matters for attorney review by ensuring documentation, client updates, deadlines, and relevant evidence are current.
• Coordinate with VA Intake regarding newly signed clients and ensure a smooth transition into active case management.
• Collaborate with other Case Managers, Senior Case Managers, Intake Specialists, File Management, Attorneys, and leadership as needed.
• Participate in department meetings, case reviews, training, and process-improvement initiatives.

Documentation & Systems

• Maintain accurate, detailed, and timely case notes following all client communications and case activity.
• Document calls, emails, case updates, deadlines, follow-up activities, and attorney instructions within Prevail and other required systems.
• Maintain accurate and organized case files that are ready for internal review or audit.
• Use VBMS, Prevail, RingCentral, Outlook, and other firm-approved technology and document-management tools as required.
• Follow department standards for task management, documentation, and workflow organization.

Deadline & Workflow Management

• Monitor all assigned case deadlines and ensure required follow-up occurs in a timely manner.
• Maintain organized task lists and prioritize work based on deadlines, urgency, and client needs.
• Review active cases regularly to identify matters requiring action.
• Proactively address stalled cases, missing documentation, or delayed client responses.
• Escalate urgent matters or potential deadline concerns immediately.

Quality Assurance & Process Compliance

• Follow established VA department SOPs, workflows, and documentation standards.
• Maintain a high level of accuracy when reviewing case information and completing case-management tasks.
• Participate in case audits and quality reviews as required.
• Correct identified errors promptly and incorporate feedback into future work.
• Identify recurring workflow issues or client-service concerns and communicate potential improvements to leadership.
• Support updates to department processes, forms, templates, and training materials when appropriate.

Performance Expectations

Successful VA Case Managers demonstrate consistent performance in areas including:

• Timely client calls and email responses
• Accurate and current Prevail documentation
• Completion of assigned tasks and follow-ups
• Deadline compliance
• Case progression
• Documentation and evidence quality
• Client satisfaction and professionalism
• Effective attorney communication and case handoff
• Adherence to department SOPs and quality standards

Specific KPIs and performance expectations may be established based on department goals and business needs.

Skills & Qualifications

Required

• 2+ years of administrative, legal support, case management, claims, medical, or government experience.
• Strong client-service and communication skills.
• Ability to manage multiple active matters and competing deadlines.
• Strong attention to detail and documentation accuracy.
• Excellent written and verbal communication skills.
• Strong organizational, follow-up, and problem-solving abilities.
• Comfort learning and navigating multiple technology systems.
• Ability to work both independently and collaboratively.
• Ability to communicate professionally with clients experiencing stressful, emotional, or medically sensitive circumstances.
• Ability to identify questions or issues requiring attorney review and escalate appropriately.

Preferred

• Prior experience with VA disability claims, Veterans benefits, or VA appeals.
• Familiarity with service connection, ratings, VA decisions, appeal options, and medical evidence.
• Experience working in a law firm, Veterans service organization, VA claims environment, or disability-related practice.
• Experience with Prevail, VBMS, or comparable legal case-management systems.
• Experience managing a high-volume caseload.
• Experience coordinating medical records, evidence development, or legal documentation.

Compensation

$19-$24/hr

Work Environment

• Fast-paced legal environment requiring frequent client communication and detailed case management.
• Regular interaction with Veterans discussing sensitive medical, service-related, financial, and personal circumstances.
• Requires the ability to balance empathy and client service with accuracy, deadlines, and workflow expectations.
• Collaborative environment involving Attorneys, Intake, Case Management, File Management, and department leadership.

Our Core Values: L.I.V.E.S.

At Disability Law Group, we live by our values:

• Listen – We actively listen to understand each client’s story.
• Invest – We invest in our team, our clients, and our community.
• Vigor – We bring energy and commitment to everything we do.
• Empathy – We approach every interaction with care and compassion.
• Solutions – We focus on results that improve lives.