Experience Transformation Senior Manager

Lead a team. Shape the future of CRM. Make a real impact. 

Are you an experienced consulting leader with strong business understanding, expertise in Salesforce and/or Microsoft Dynamics 365, and a passion for transforming how businesses sell, serve and engage customers?

Join Accenture Song to lead and grow our established Sales & Service consulting team in Sweden, advise leading organizations, win new business, deliver successful CRM transformations and shape our customer transformation practice. 

What you'll do 

In this role, you will: 

• Lead and grow the team: coach and develop consultants, capabilities, expertise and career paths; support recruitment; and build a collaborative culture of consulting excellence, knowledge sharing and strong client outcomes. 
• Advise clients and deliver transformations: advise senior business and technology stakeholders; shape CRM strategies, roadmaps, business cases and operating models; and lead multidisciplinary engagements from strategy and design through technology, implementation and organizational change to measurable value. 
• Grow the business: build relationships with existing and prospective Swedish clients, identify opportunities, shape proposals, win and expand engagements, and position Accenture Song as a trusted Sales & Service transformation partner. 
• Shape the practice: collaborate with Nordic leadership and technology partners to develop propositions, expand our market presence and Sales & Service practice in Sweden, and help clients use CRM, AI, automation and data to improve sales effectiveness, customer service and operational performance. 

Who we're looking for 

You're an experienced consulting professional with strong client advisory skills, commercial judgment, an entrepreneurial and collaborative mindset, and a genuine interest in developing people. You understand how organizations operate, how CRM enables business transformation and how to deliver lasting improvements. 

Ideally, you bring: 

• Consulting and transformation: typically 10+ years in management consulting, business transformation or technology-enabled advisory, with a successful record of leading CRM or Sales & Service transformations from strategy and business-case development through implementation and adoption. 
• CRM expertise: solid experience with Salesforce and/or Microsoft Dynamics 365 and how they enable sales, customer service and commercial transformation. Deep expertise in either is highly relevant; experience with both is an advantage. 
• Leadership and commercial skills: experience building, coaching and developing consultants or multidisciplinary teams; developing senior client relationships; identifying opportunities; and creating proposals. 
• Senior stakeholder impact: the ability to challenge thinking, translate complex business issues into clear recommendations and actionable plans, and develop both the practice and people around you. 

Swedish or Nordic enterprise-client experience and familiarity with AI, Agentforce, Microsoft Copilot, CPQ or Field Service are strong advantages. Fluent English is required; Swedish is a strong advantage. 

You need not be a technical architect or expert in every platform; what matters is connecting business needs with CRM capabilities, leading successful transformations and inspiring delivery teams. 

Why join Accenture Song? 

Lead an established team and help define its direction, capabilities and growth. The role combines people development, meaningful client engagements and direct responsibility for business growth—not sales or delivery alone. You'll help ambitious Swedish organizations transform Sales & Service using Salesforce, Microsoft Dynamics 365, data and emerging AI; draw on Accenture's strategy, technology, industry and design expertise; and collaborate with Nordic teams and global technology partners. In a culture that values initiative, collaboration and leadership, you'll influence our ways of working, market offerings and people development, with competitive Swedish benefits, continuous professional development and career growth across Accenture. 

About Accenture Song 

Accenture Song accelerates growth by reinventing how organizations connect with, sell to and serve customers, combining business strategy, creativity, data, AI and technology with local insight and Accenture's global capabilities to solve complex challenges and deliver meaningful customer and commercial outcomes. 

Interested? 

Ready to combine consulting expertise, CRM experience and people leadership? Apply through our career portal; applications are reviewed on an ongoing basis. 

For questions about the application or recruitment process, please contact [email protected].

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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