Medical, Clinical & VeterinaryClinical Support & Patient Administration
No H1B Sponsorship
About the job
Requirements
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Proficiency in Microsoft Word and Excel.
Ability to write routine reports and documentation.
Ability to speak effectively to the public in person or by telephone.
Bilingual proficiency in Spanish and English.
Six months of previous customer service experience, preferably in a health care setting.
Experience in cross-cultural settings.
Ability to lift up to 20 pounds.
Ability to work for prolonged periods in front of a computer.
Ability to stand and walk for prolonged or extensive periods.
Ability to reach, stoop, bend, kneel, and crouch considerably.
Ability to drive a 30-foot mobile health unit while following all protocols.
Valid driver's license and acceptable driving record.
High school graduate or GED equivalent.
Responsibilities
Greet patients and provide customer service in a fast-paced setting.
Identify and address patients' questions and concerns, resolve issues when possible, and route requests and messages to appropriate staff.
Maintain accurate data in the electronic health record and protect patient privacy and security in accordance with HIPAA.
Schedule patient visits, verify insurance eligibility, collect patient demographics, and maintain proficiency in insurance basics.
Participate in community patient enrollment events.
Help maintain the mobile unit at events.
Operate the mobile unit.
Use multiple resources for staff communication.
Complete patient intake and certain telephone encounters.
Communicate with patients.
Perform other duties supporting the team's work as assigned.
Desired Qualifications
Experience using an electronic medical record or other integrated software system.
Associate degree or equivalent work experience.
Description
Job Summary
CAPS & Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.
The Front Office (FO) Team Member is a member of the Patient Resources Team that includes health care navigators, billing, and social services. The FO member supports the mission and values of CAPS & Maple City by providing patient care by improving patients’ access to quality healthcare. In addition, this FO staff member will be responsible for driving the mobile health unit (MHU) to and from community events, and any set up and tear down needed, by following the MHU protocol.
Duties and Responsibilities
Demonstrates excellent customer service while greeting patients in a fast-paced setting.
Identifies and addresses patients' questions and concerns, resolving issues when possible, and routing requests and messages to appropriate staff.
Maintains accurate data in the electronic health record and maintains patient privacy and security as outlined by HIPAA.
Schedules patient visits, verifies insurance eligibility, and collects patient demographics; maintains proficiency in insurance basics.
Participates in community patient enrollment events
Helps with maintaining the mobile unit at events
Understands and can fully operate the mobile unit
Utilizes multiple resources for staff communication
Completes patient intake
Completes certain telephone encounters
Communicates with patients
Other duties that support our shared work, as assigned
This description does not cover or contain a comprehensive listing of all activities
Requirements
Required Skills and Abilities
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Proficient in Word and Excel; experience using an EMR or other integrated software system preferred
Ability to write routine reports and documentation
Ability to speak effectively to the public in person or on the telephone
Bilingual: Spanish/English
Demonstrates effective interpersonal skills
Education and Experience
High school graduate or GED equivalent required
Associates degree or equivalent work experience preferred
Six months previous customer service experience, preferably in a health care setting
Experience in cross-cultural settings
Requirements
Ability to lift up to 20 pounds
Ability to perform prolonged periods of time in front of a computer
Ability to perform prolonged or extensive standing and walking
Ability to perform considerable reaching, stooping, bending, kneeling, crouching
Ability to drive a 30 ft MHU following all protocols
Have a valid driver’s license
Have an acceptable driving record
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
We are required by federal law to verify identity and eligibility to work in U.S.
What We Offer:
Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement, student loan reimbursement)
Opportunities for professional development and growth
A supportive and inclusive workplace culture
The chance to make a meaningful impact on the healthcare and social services experience in our community
How to Apply
To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.
Equal Opportunity Employer
CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.
This position may be funded by the Rural Health Transformation Program. This Rural Health Transformation Program is supported by the Centers for Medicare & Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $206,927,896.80 with 100 percent funded by CMS/HHS. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by CMS/HHS, or the U.S. Government.