Room Service Order Taker

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to Four Seasons Resort Mallorca at Formentor. Perched on the spectacular Formentor Peninsula, surrounded by the Mediterranean Sea and the breathtaking landscapes of Mallorca, Four Seasons Resort Mallorca at Formentor is a truly extraordinary place to work. Originally opened in 1929, this iconic retreat has been reimagined following an extensive restoration, reopening in August 2024 as Four Seasons’ first resort in Mallorca. Set within a vast private estate, the Resort combines its rich heritage and poetic charm with contemporary luxury and the warm, authentic spirit of Spanish hospitality. Here, nature, history and exceptional service come together to create an inspiring environment for both our guests and our people. Join our team and become part of the story of Formentor — a place where careers are shaped by meaningful experiences, genuine connections and the opportunity to deliver the exceptional, every day.

About the role

The Order Taker is responsible for receiving, recording, and processing food and beverage orders accurately and efficiently. Serving as the first point of contact between guests and the in-room dining team, the Order Taker plays a key role in ensuring a smooth and personalized guest experience. This position requires excellent communication skills, attention to detail, and a strong understanding of menu offerings and service standards.

What you will do

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item, origin, taste, and preparation methods. 

• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order.

• Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.  

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.  

• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion. 

• Coordinate minibar replenishment procedures through the Resort’s communication tools. 

•  Stock and order items.

• Assist in setting tray tables for delivery.

• Take and process any other guest requests.

• Perform other tasks or projects as assigned by management.

• Assists with responsibilities and duties in the absence of or due to heavy volume in areas of Food & Beverage when needed.

• Work harmoniously and professionally with co-workers and supervisors.

What you bring

• Education: High school diploma or equivalent; hospitality or F&B education is an advantage.

• Experience: Previous experience in a Food & Beverage role, preferably within a luxury hotel or similar service environment.

• Communication: Excellent verbal and written communication skills, with the ability to handle calls professionally and accurately.

• Organization: Capacity to multitask effectively in a fast-paced, high-volume operation while maintaining attention to detail.

• Technical skills: Proficiency in computer systems, including POS and order management software.

• Problem-solving: Calm, effective approach to resolving guest concerns or special requests with professionalism and efficiency.

• Teamwork: Collaborative and positive attitude, supporting smooth coordination with F&B service and kitchen teams.

• Service mindset: Passion for providing attentive, personalized guest service through every interaction.

• Language proficiency: Fluency in English and Spanish; additional languages are an advantage.

• Legal requirement: Authorization to work in Spain.

Work Experience: 2 Years.

Degree: Professional /Technician.

Languages: Spanish / English.

Language Ability: High.

 
What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package.

• Excellent Training and Development opportunities.

• Complimentary Accommodation at other Four Seasons Hotels and Resorts.

• Complimentary Dry Cleaning for Employee Uniforms.

• Complimentary Employee Meals.

• Discounts at our hotel restaurants.

• Discounts on local services.

• Possibility of accommodation and transportation to work (at a reduced cost).

• Mental Health Support: 24/7 access to professional and confidential psychological assistance.

Schedule & Hours: Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends)