Guest Relations Officer

Job Description

• Supports the Front Office Manager in ensuring that all guests, including Korean-speaking and VIP guests, receive a seamless and personalized experience from pre-arrival through departure.
• Prepares for arrivals requiring Korean language support, while ensuring that all guest preferences, cultural considerations, and special requests are thoughtfully addressed.
• Facilitates in-room check-in for guests who prefer personalized service, including those requiring language support or arriving via arranged transfers.
• Monitors arrivals, in-house guests, and departures requiring Korean language assistance, while remaining attentive and offering support throughout each guest’s stay to ensure an exceptional and inclusive experience

Qualifications

• Bachelor’s degree in Hospitality Management or a related field preferred.
• At least one (1) year of experience in front office operations within a luxury hotel or international hospitality brand is an advantage.
• Fluency in Korean (reading, writing, and speaking) is required; strong understanding of Korean culture, guest preferences, and service expectations is highly desirable.
• Guest-focused with excellent communication, interpersonal, and cross-cultural skills, with the ability to deliver personalized and attentive service to Korean-speaking and international guests.

Additional Information