Full-Time
Customer Support Representative
Updated on 9/3/2026
Shopmonkey
201-500 employees
Cloud-based auto repair shop management software
Compensation Overview
$20 - $25/hr
Morgan Hill, CA, USA
Hybrid
Three days on-site per week and two days working remotely.
 Customer Experience & Support (1) |
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- Have 1-3 years of customer support experience in a high-volume call center environment, supporting clients by phone, email, and chat.
- Have a clear, professional, friendly, and informative communication style.
- Enjoy creative problem solving and experiencing new and different challenges every day.
- Be a self-directed learner and highly motivated.
- Thrive in a dynamic and collaborative startup environment and be comfortable with ambiguity and seizing opportunity.
- Adapt quickly to changing priorities and evolving customer needs.
- Learn the Shopmonkey product suite and automotive industry.
- Use a relationship-based approach to deliver service to customers.
- Gather necessary auto shop information, fulfill customer needs, educate shops where applicable, prevent future contacts, and document interactions through contact tracking.
- Respond to auto shop complaints and service-related inquiries professionally and compassionately, working with the Customer Support Management team to address escalated customer concerns.
- Manage workload and maintain assigned schedule and attendance standards.
- Handle incoming requests from auto shops and ensure issues are resolved promptly and thoroughly.
- Use tools and resources on every email, call, or chat to recommend effective ways for customers to use the Shopmonkey platform.
- Balance company policy and customer benefits in decision-making.
- Meet department performance standards for servicing and responding to service call queues, chat, and email while adhering to schedules and attendance standards.
- Analyze and report trends from auto shop feedback to determine needed process improvements.
- Communicate business-related items professionally, verbally and in writing, both internally and externally.
- Evaluate and identify opportunities to improve the customer experience and related processes.
- Enthusiasm to work evening or weekend shifts.
- Experience in hospitality, the automotive industry, a call center, or a fast-paced startup.
- Ability to take direction from peers and managers.
- Ability to speak Spanish.
- Appreciation of cars or familiarity with the automotive industry.
Shopmonkey is a cloud-based, all-in-one software platform for auto repair shops. It helps shops manage jobs, estimates, purchase orders, and parts inventory, and includes VIN lookup and parts ordering. The product is a subscription service accessed online and can sync with QuickBooks. It also offers customer communication, digital inspections, appointment scheduling, and secure payments, with a goal of helping shops run more efficiently and grow profitability.
Company Size
201-500
Company Stage
Series C
Total Funding
$110M
Headquarters
San Jose, California
Founded
2016
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Simplify's Take
What believers are saying
- Shopmonkey launched a first-ever livestream in April 2026 showing active product velocity.
- Integrated payments and unlimited texting support upsell and retention across daily shop operations.
- Headcount reached about 190 in March 2026, signaling continued hiring and growth.
What critics are saying
- Tekmetric, AutoLeap, and Fullbay attack Shopmonkey with pricing and feature parity.
- Shopmonkey V2 migration exposes outages, data bugs, and engineering debt during rollout.
- If repair shops churn, subscription revenue weakens fast because workflows are deeply embedded.
What makes Shopmonkey unique
- Shopmonkey bundles scheduling, inspections, estimates, payments, and texting in one workflow.
- Affirm became a default payment method in June 2025 for invoiced repairs.
- Shopmonkey V2 re-platforming targets scalability across 35,000 shops in North America.
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Benefits
Flexible scheduling
Health, dental, vision & wellness
Home office perks
401k
Equity
Flexible PTO
Career growth
Self development
Social & charity events
Growth & Insights and Company News
6 month growth
↑ 13%1 year growth
↑ 1%2 year growth
↑ 0%Cloud-based auto shop management platform Shopmonkey has partnered with Affirm to offer pay-over-time financing options to customers across the U.S. and Canada.
Local business information platform Yelp plans to acquire auto services platform RepairPal for about $80 million in cash.The acquisition is expected to close by the end of the year, subject to customary closing conditions, Yelp said in a Thursday (Nov. 7) press release.The company announced the planned acquisition in an earnings release that also said that Yelp’s advertising revenues in its Services categories rose 11% year over year to reach a record $228 million in third quarter. This contributed to the company’s net revenue rising 4% to a record $360 million.“As we continue to build on our progress in Home Services, we believe RepairPal will accelerate our broader Services efforts by expanding our offerings in the multi-billion-dollar U.S. auto services advertising vertical,” Yelp Co-founder and CEO Jeremy Stoppelman said in the release.The company said in a Thursday letter to shareholders that the acquisition will add RepairPal’s deep knowledge of auto repairs and pricing and its partner network to Yelp’s large consumer audience and its expertise in search engine optimization, search engine marketing and artificial intelligence.This will bolster Yelp’s efforts in the Services categories, including the auto services advertising vertical from which the company derived $90 million of annualized revenue in the third quarter, according to the letter.The strong performance of Yelp’s Services category came at a time when its Restaurants, Retail and Other categories “faced ongoing headwinds,” Yelp Chief Financial Officer David Schwarzbach said in the Thursday press release.“Our planned acquisition aligns with our capital allocation strategy and demonstrates our ability to deploy balance sheet capital to support our business strategy,” Schwarzbach said.RepairPal’s online platform and mobile app assist drivers in selecting certified auto repair shops and dealerships within their vicinity, PYMNTS reported in February.The platform provides estimates for common repairs tailored to location and vehicle make/model, helping customers to avoid overpriced service costs.IT and digital support infrastructure have been increasing in the auto repair market in North America, which is a market in which over 70% of the businesses are single-owner shops, Jeff Haynie, chief technology officer at auto repair shop management platform Shopmonkey, told PYMNTS CEO Karen Webster in an interview posted in December 2022
ServiceUp added an expedited payment processing feature to its auto repair shop management platform.The new InstaPay feature ensures that auto repair shops receive their money within 48 hours of completing the repairs, the company said in a Wednesday (April 10) press release.InstaPay is available to repair shops that are part of the ServiceUp repair network or collaborate directly with ServiceUp’s fleet and insurance customers, according to the release.“With InstaPay, we aim to streamline the payment process, allowing repair shops to focus on what they do best — providing exceptional repairs to their customers,” ServiceUp Chief Product Officer Kunal Rupani said in the release.The solution is designed to improve repair shops’ efficiency and cash flow by eliminating the need for them to chase down late or missed payments or wait the typical net payment terms of 30 to 60 days to receive payments, according to the release.For ServiceUp’s fleet and insurance customers, InstaPay helps build stronger relationships with repair shops by ensuring timely payments, the release said.“InstaPay is just the beginning of our journey toward revolutionizing the automotive repair industry, and we’re excited to continue pushing boundaries and driving positive change,” Rupani said in the release.ServiceUp was founded in 2021 to connect customers to advocates who manage the entire auto repair process.“By creating an end-to-end, fully automated experience, ServiceUp has taken away the headache of car repair for thousands of customers,” Brett Carlson, co-founder and CEO of ServiceUp, said in September 2022 when announcing that the company secured $14.5 million in Series A funding.Customer experience is now shaped by smartphone expectations, so it’s mission critical for auto repair shops to have a unified platform that handles everything from scheduling to payments, Jeff Haynie, chief technology officer at auto repair shop management platform Shopmonkey, told PYMNTS’ Karen Webster in an interview posted in December 2022.“At the end of the day, a shop is really about hours and productivity around how they get customers in and out,” Haynie said. “It’s an operationally efficient business.”
New Products Digest is excited to add the integration with ShopMonkey to its already significant library of integrations.
New Products Watch is excited to add the integration with ShopMonkey to its already significant library of integrations.