Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Ability to interact with employees at all levels in a courteous, professional manner.
Desire to gain industry knowledge and training.
Initiative in accomplishing practice goals.
Ability to adapt to change.
Reliable transportation to travel to multiple work locations with minimal notice.
High school diploma or General Educational Development (GED).
At least one year of related experience and/or training, or an equivalent combination of education and experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
Ability to work over 40 hours to meet business needs.
Ability to walk, sit, and stand frequently; bend, stoop, and reach regularly; lift, carry, push, and pull up to 25 pounds; and perform tasks requiring fine motor skills and full use of hands.
Visual and auditory acuity, including color, depth, peripheral vision, and ability to adjust focus.
Occasional ability to drive or climb.
Responsibilities
Provide customer service during patient encounters in person and by phone, greet patients promptly, and thank them when they leave.
Answer internal and external phone calls and provide prompt, courteous service.
Manage patients’ time and the doctors’ time and schedules with urgency.
Manage patient flow in the office.
Know common visit fees and collect correct payments.
Complete daily reconciliations, close out the day, and count down the cash drawer.
Perform general office duties and cleaning as assigned by the manager.
A Patient Coordinator is trained to act as the first point of contact for our patients where they set the tone for the patient’s visit through excellent patient care. This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide exceptional customer service during every patient encounter (in person or via phone). Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients’ time, as well as Doctor’s time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
QUALIFICATIONS
Ability to interact with all levels of employees in a courteous, professional manner at all times
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
EDUCATION AND/OR EXPERIENCE
Minimum Required: High school diploma or general education degree (GED)
Minimum Required: One year of related experience and/or training; or equivalent combination of education and experience
LICENSES AND CREDENTIALS
Minimum Required: None
SYSTEMS AND TECHNOLOGY
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
PHYSICAL REQUIREMENTS
This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.
If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.