Full-Time
Counter Sales Tech Lead
Crosstown Plumbing
Compensation Overview
$28 - $38/hr
East Orange, NJ, USA
In Person
Category
 Software Engineering (1) |
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Required Skills
HVAC
Plumbing
Requirements
- At least 5 years of experience in plumbing, heating, heating, ventilation, and air conditioning, or a related trade, with field or counter experience accepted.
- Demonstrated knowledge of plumbing systems, fittings, fixtures, valves, and copper, polyvinyl chloride, cross-linked polyethylene, chlorinated polyvinyl chloride, and cast-iron pipe materials.
- Comprehensive knowledge of hot-water and steam boiler systems, components, and controls.
- Working knowledge of heating, ventilation, and air-conditioning systems, including forced-air furnaces, central air conditioning, heat pumps, and mini-split systems.
- Proven troubleshooting skills across plumbing, heating, heating, ventilation, and air-conditioning, and boiler systems.
- Ability to explain technical concepts clearly to any audience.
- Ability to use point-of-sale and inventory-management software.
- Ability to keep up with a fast-paced workload.
- Ability to stand and walk frequently, interact with customers throughout the shift, and occasionally lift and carry up to 50 pounds.
- Availability for required overtime and variable schedules based on business needs.
Responsibilities
- Act as the primary technical expert at the counter for plumbing, heating, heating, ventilation, and air-conditioning, and boiler systems.
- Assist customers and tradespeople in identifying parts, diagnosing issues, and selecting the correct products for their applications.
- Take counter orders, answer product questions, and manage customer payments.
- Provide prompt, helpful, and professional service to customers.
- Diagnose and troubleshoot plumbing, heating, heating, ventilation, and air-conditioning, and boiler problems brought in by contractors and homeowners.
- Interpret fault codes, error messages, and system symptoms across various manufacturers.
- Guide customers, including non-professionals, through troubleshooting steps clearly and patiently.
- Apply safety knowledge and identify when to refer work to a licensed professional.
- Mentor and support junior counter sales associates in developing product knowledge and customer service skills.
- Stay current on new products, manufacturer updates, and industry codes, and share knowledge with the team.
- Collaborate with the General Manager on inventory needs and customer product feedback.
- Assist with receiving and organizing inventory as needed.
Desired Qualifications
- Prior counter sales or wholesale distribution experience.
- Leadership or mentoring experience.
- A plumbing, heating, ventilation, and air-conditioning, or related trade license or certification.
- Familiarity with hydronic heating systems, including radiant-floor and baseboard applications.