Implementation Lead

About the Role

Leading implementation at Uber means moving beyond simple onboarding to architecting how the world’s largest companies integrate our technology into their daily operations. As an Implementation Lead for Uber for Business in LATAM, you aren’t just following a checklist; you are navigating the messy reality of large-scale digital transformation for our Top Clients.

This role is high-stakes and high-ownership. You will lead the execution of complex post-sales programs across our main markets, balancing the urgency of revenue growth with the technical precision required for seamless adoption. The challenge lies in the ambiguity—you’ll often need to solve problems that don’t have a script, managing competing priorities from internal stakeholders and high-profile clients alike. If you are resilient, think in systems, and are energized by turning complexity into clarity at scale, you will thrive here.

This is a hybrid role based in our México office. To fuel collaboration and maintain our fast-paced culture, we work together in-person every Tuesday, Wednesday, and Thursday.

What You’ll Do

• Lead and own the end-to-end implementation strategy for Top Clients across LATAM, ensuring our most complex partnerships are built on a foundation of technical excellence.

• Navigate ambiguity to drive adoption and cross-selling strategies, identifying opportunities to deepen product penetration where a clear path might not yet exist.

• Scale best practices by translating your deep product expertise into actionable recommendations for internal teams, influencing our roadmap to improve the global customer experience.

• Unblock complex migrations and onboarding workflows, managing the tension between swift execution and the rigorous attention to detail required for enterprise-level stability.

• Influence without authority by collaborating across Sales, Operations, and Product teams to align on execution strategies that maximize long-term client retention.

• Solve messy, real-world problems in real-time, staying calm under pressure when technical or operational hurdles arise during a high-stakes rollout.

• Build and maintain strategic relationships with key client stakeholders, earning trust fast through reliability and a deep understanding of their business goals.

Basic Qualifications

• Proficiency in Spanish and English.

• Experience with leading customer onboarding or implementation for complex SaaS platforms at an enterprise scale.

• 4+ Years of Experience in a client-facing role managing large-scale, multi-market projects or initiatives.

Preferred Qualifications

• Systems thinking: Ability to understand how Uber’s platform integrates with complex client ecosystems.

• Grit and Adaptability: A proven track record of staying resilient through tough negotiations and shifting business priorities.

• Analytical Mindset: Proficiency in using data to identify adoption gaps and drive commercial decision-making.

• Cross-functional Collaboration: Experience navigating internal complexity to deliver solutions for external partners.

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