Deloitte

Audits companies and advises on tax and technology

Workday Analyst

Enterprise ApplicationsConfirmed live in the last 24 hours

Full-timeLille, FranceNo salary listed

About the Job

Requirements

Good understanding of human resources processes, including Core HR, personnel administration, recruiting, onboarding, performance, learning, compensation, and talent management.
Experience with some or all of the following Workday modules is appreciated: HCM Core, Recruiting, Talent & Performance, Learning, Compensation, and Reporting.
Knowledge of functional HR information system configuration, interface management, testing and user acceptance, HR reporting, and HR data analysis.
French and English language skills.
Additional assets include Workday certification, experience in a service center or application maintenance, and international support experience.

Responsibilities

Provide level 1 to 3 support for Workday solutions.
Analyze, qualify, and resolve incidents reported by users.
Track support tickets and ensure service-level agreements are met.
Identify root causes of recurring incidents and propose corrective actions.
Participate in functional configuration and enhancements of the solutions.
Analyze enhancement requests and write functional specifications.
Conduct unit tests and support user acceptance testing.
Participate in quarterly Workday releases.
Produce and maintain functional documentation.
Check the quality of HR data and participate in data management activities.
Monitor interfaces with other systems, including payroll, identity and access management, finance, and learning management systems.
Participate in analysis of integration anomalies.

Desired Qualifications

Workday certification.
Experience in a service center or application maintenance.
Experience providing international support.

Vous rejoignez le Pôle Delivery de Deloitte Technology & Transformation, poste basé à Lille.

Missions principales :

Support fonctionnel et applicatif

Assurer le support de niveau 1 à 3 sur les solutions Workday.
Analyser, qualifier et résoudre les incidents remontés par les utilisateurs.
Assurer le suivi des tickets et le respect des SLA.
Identifier les causes racines des incidents récurrents et proposer des actions correctives.

Maintenance évolutive

Participer au paramétrage et aux évolutions fonctionnelles des solutions.
Analyser les demandes d'évolution et rédiger les spécifications fonctionnelles.
Réaliser les tests unitaires et accompagner les recettes utilisateurs.
Participer aux montées de version (releases trimestrielles Workday).

Accompagnement métier

Produire et maintenir la documentation fonctionnelle.

Gestion des données et interfaces

Contrôler la qualité des données RH.
Participer aux activités de data management.
Assurer le suivi des interfaces avec les autres systèmes (paie, IAM, finance, LMS, etc.).
Participer à l'analyse des anomalies d'intégration.

Compétences recherchées :

Fonctionnelles

Bonne compréhension des processus RH :
- Core HR
- Administration du personnel
- Recrutement
- Onboarding
- Performance
- Formation
- Compensation
- Gestion des talents

Outils

Une expérience sur tout ou partie des modules suivants est appréciée :

Workday

HCM Core
Recruiting
Talent & Performance
Learning
Compensation
Reporting

Techniques

Paramétrage fonctionnel SIRH
Gestion des interfaces
Tests et recette
Reporting RH
Analyse de données RH

Langues

Français
Anglais

Soft Skills

Sens du service client
Excellentes capacités de communication
Esprit d'analyse
Rigueur et organisation
Autonomie
Capacité à travailler dans des environnements internationaux
Esprit d'équipe

Atouts supplémentaires

Certification Workday
Expérience en Centre de Services ou TMA
Expérience de support international

ALLIN : tous les candidats ont leur place chez Deloitte sans aucune distinction, nous croyons en un environnement inclusif

About the Company

Deloitte

Audits companies and advises on tax and technology

Deloitte audits companies and advises businesses and governments on tax, technology, and risk, and it is one of the Big Four, the world's four largest accounting firms. In 1849 its founder became the first independent auditor of a public company, Britain's Great Western Railway. Its auditors check companies' financial reports for errors and fraud before investors rely on them, while its consultants design strategy, install business software, and defend clients against cyberattacks. Clients pay fees for each audit or project, and each country's Deloitte firm is a separate business owned by its local partners. Deloitte was founded in London in 1845 and is based in New York.

Company size: 10,001+
Company stage: Late Stage VC
Total funding: $17.1M
Headquarters: New York, NY
Founded: 1845

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