C

Corelight

Network detection and response technology provider

Manager Customer Education & Certification

Customer Education & TrainingConfirmed live in the last 24 hours
Full-timeUnited StatesIn-person

About the Job

Requirements

  • A bachelor's degree or equivalent practical experience, with 7+ years of experience in customer education, technical training, instructional design, or related functions within B2B SaaS, enterprise technology, or cybersecurity.
  • Experience leading and developing technical education or training teams, balancing people management, strategic program ownership, and hands-on execution.
  • Proven experience building, transforming, or scaling technical customer education programs, with measurable results in learner engagement, customer adoption, or business impact.
  • Strong hands-on instructional design and content development experience, including technical curricula, self-paced learning, interactive labs, practical assessments, and instructor-led training.
  • Experience developing technical certification programs, including role-based learning pathways, competency frameworks, skills assessments, and digital credentials.
  • Proficiency with learning management systems, digital credentialing platforms, and modern learning technologies, including practical experience applying AI and automation to education development or delivery.
  • Strong technical fluency and the ability to translate complex technologies into accessible, engaging learning experiences.
  • Commercial acumen, cross-functional influence, and ownership of programs connecting customer education to product adoption, training utilization, revenue, or retention.

Responsibilities

  • Lead the transformation of the customer education program by evaluating existing training offerings, identifying gaps, and building a scalable strategy that accelerates customer onboarding, technical proficiency, product adoption, and long-term value.
  • Manage, coach, and develop the customer education team; establish clear priorities, performance expectations, and accountability while contributing to training delivery, content development, and certification initiatives.
  • Design and launch technical certification programs, including tiered, role-based learning pathways, competency frameworks, practical assessments, and digital credentials that validate real-world skills.
  • Develop and deliver technical education through self-paced courses, modular learning paths, instructor-led training, interactive labs, and practical exercises tailored to security engineers, administrators, threat hunters, and SOC analysts.
  • Leverage AI and automation to accelerate content creation, personalize learning experiences, improve accessibility, and scale education globally.
  • Partner with Customer Success, Marketing, Sales, and Product to increase awareness, engagement, and adoption of education and certification offerings.
  • Improve utilization of purchased training services, identify new revenue opportunities, and integrate education throughout the customer journey to support adoption, retention, and growth.
  • Establish and monitor metrics across enrollment, completion, demonstrated proficiency, certification attainment, customer satisfaction, training utilization, and revenue to continuously improve program effectiveness.

Desired Qualifications

  • Experience in cybersecurity, networking, cloud infrastructure, or SOC workflows.

About the Company

Corelight

Network detection and response technology provider

Corelight provides network detection and response (NDR) technology that gives organizations visibility into network traffic to detect threats and support investigations, with products like the Open NDR Platform and Cloud Sensor for AWS. It processes network data to produce actionable visibility and can integrate with other security tools to enable threat hunting, incident response, and monitoring across on-premises and cloud environments. Its approach is partner-friendly and interoperable, as security firms like Mandiant and CrowdStrike use Corelight’s Open NDR technology to power their own services. Corelight aims to improve cyber defense at scale by expanding visibility and detection through direct sales and partnerships that embed its technology into other providers’ offerings.

Company size
201-500
Company stage
Series E
Total funding
$309.2M
Headquarters
San Francisco, CA
Founded
2013

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