Full-Time
Customer Success Manager
Updated on 10/1/2024
Restaurant365
1,001-5,000 employees
Comprehensive restaurant management software platform
Compensation Overview
$66.6k - $75kAnnually
Senior
Remote in USA
Position can be based in Irvine, CA, Austin, TX, or remote.
- Previous experience with R365 platform
- 3 to 5 years of experience in accounting and/or restaurants
- 5 plus years of experience in a customer facing role
- Ability to travel 10%
- Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
- Collaborative and flexible working style
- Ability to teach and coach effectively
- Efficient and timely with deadlines and deliverables
- Strong organization and time-management skills
- The ability to work independently without supervision
- Strong technical aptitude with experience communicating across multiple platforms
- Develop long-term relationships with customers leading to high retention and customer satisfaction
- Ensure customers are successful with the product following the launch date
- Manage customer the customer experience and setting expectations
- Responsible for tracking & driving customer health and Net Promoter Scores
- Create playbooks & present calls to action
- Responsible for reaching assigned targets for customer KPI’s
- Continuously improve customer experience by proposing new processes and concepts
- Participate in user groups and client facing webinars
- Handle any product or full software attrition to identify save opportunities
- Identify and pass leads to our Sales Growth team
- Other duties as assigned
Restaurant365 provides a software platform designed for managing various aspects of restaurant operations. This platform integrates functions such as accounting, inventory management, labor scheduling, and performance tracking, making it suitable for both single-location restaurants and large franchises. The software works by pulling sales and labor data directly from the restaurant's point of sale (POS) system, which helps create accurate financial records and reduces administrative workload. Unlike many competitors, Restaurant365 offers real-time visibility into restaurant performance and allows for easy data sharing, enabling restaurants to make informed decisions. The company's goal is to streamline restaurant management processes, allowing managers to focus more on enhancing guest experiences and engaging their teams.
Company Stage
Series C
Total Funding
$437.5M
Headquarters
Irvine, California
Founded
2011
6 month growth
↑ 32%1 year growth
↑ 83%2 year growth
↑ 308%
Simplify's Take
What believers are saying
- The recent $175 million funding round led by ICONIQ Growth, with participation from KKR and L Catterton, positions Restaurant365 for significant growth and innovation.
- The acquisition of ExpandShare enhances Restaurant365's platform with AI-powered learning management capabilities, improving employee training and guest satisfaction.
- Achieving unicorn status with a valuation over $1 billion reflects strong market confidence and potential for future expansion.
What critics are saying
- The highly competitive restaurant management software market requires continuous innovation to maintain a leading position.
- Integrating multiple acquisitions, such as ExpandShare, poses challenges in ensuring seamless platform functionality and cultural alignment.
What makes Restaurant365 unique
- Restaurant365 offers an all-in-one platform that integrates accounting, inventory, labor, and scheduling, unlike competitors who may focus on only one or two aspects of restaurant management.
- The company's strong partner ecosystem, with over 400 vendor, technology, channel, and service partners, provides a comprehensive support network for clients.
- Restaurant365's ability to pull detailed sales and labor data directly from POS systems for real-time performance tracking sets it apart from other restaurant management solutions.