Full-Time
Customer Success Manager
Posted on 8/13/2024
Restaurant365
1,001-5,000 employees
Comprehensive restaurant management software platform
Compensation Overview
$66.6k - $75kAnnually
Senior
Remote in USA
Position can be based in Irvine, CA, Austin, TX, or remote.
- Previous experience with R365 platform
- 3 to 5 years of experience in accounting and/or restaurants
- 5 plus years of experience in a customer facing role
- Ability to travel 10%
- Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
- Collaborative and flexible working style
- Ability to teach and coach effectively
- Efficient and timely with deadlines and deliverables
- Strong organization and time-management skills
- The ability to work independently without supervision
- Strong technical aptitude with experience communicating across multiple platforms
- Previous Gainsight experience or other customer success management platform preferred
- Previous project management software experience preferred
- Develop long-term relationships with customers leading to high retention and customer satisfaction
- Ensure customers are successful with the product following the launch date
- Manage customer the customer experience and setting expectations
- Responsible for tracking & driving customer health and Net Promoter Scores
- Create playbooks & present calls to action
- Responsible for reaching assigned targets for customer KPI’s
- Continuously improve customer experience by proposing new processes and concepts
- Participate in user groups and client facing webinars
- Handle any product or full software attrition to identify save opportunities
- Identify and pass leads to our Sales Growth team
- Other duties as assigned
Restaurant365 provides a software solution designed specifically for managing restaurant operations. The platform integrates various functions such as accounting, inventory management, labor scheduling, and performance tracking, making it suitable for both single-location restaurants and large franchises. The software works by pulling sales and labor data directly from the restaurant's point of sale (POS) system, which helps create accurate financial records and reduces administrative workload. This allows restaurant managers to focus more on customer service and team engagement. Unlike its competitors, Restaurant365 offers real-time visibility into performance metrics and enables franchises to benchmark their results against others, enhancing operational efficiency. The company's goal is to streamline restaurant management processes, improve accuracy, and provide valuable insights that help restaurants optimize their performance.
Company Stage
Growth Equity (Venture Capital)
Total Funding
$425.6M
Headquarters
Irvine, California
Founded
2011
6 month growth
↑ 19%1 year growth
↑ 78%2 year growth
↑ 310%
Simplify's Take
What believers are saying
- Recent $175M funding supports product innovation and workforce expansion.
- Integration with AI-driven analytics enhances data insights and operational efficiency.
- Growing demand for sustainability tracking presents new feature opportunities for Restaurant365.
What critics are saying
- Increased competition from lower-cost platforms could erode market share.
- Dependency on Toast's platform poses risks if their strategy changes.
- Economic downturns may lead to reduced subscriptions, affecting revenue.
What makes Restaurant365 unique
- Restaurant365 offers a comprehensive, cloud-based platform for restaurant management.
- The platform integrates accounting, inventory, labor, and scheduling into one solution.
- Restaurant365's strong partner ecosystem enhances its service offerings and client support.
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