Senior Assistant Critical Facilities Manager

The Senior ACFM serves as the leader of all Subject Matter Experts (SMEs) and provides senior technical and operational support across the Facility.

The Senior ACFM leads the team of SMEs, including Electrical, Mechanical, Safety, DCIM, Training, and CMMS functions. This role provides leadership for non-shift operational support functions, ensures technical consistency and rigor across disciplines, and supports development and improvement of maintenance strategies, procedures, and standards.

The Senior ACFM is expected to support the operations team during emergencies, abnormal operating conditions, or high-risk activities and serves as a senior technical escalation resource across all shifts.

Responsibilities

Assist the CFM in managing the operation and maintenance of critical and non-critical data center infrastructure, equipment, and systems
Assist the CFM in building a staff of CFTs and SMEs with the necessary skill sets to accomplish data center operations that deliver total availability (100% uptime) while minimizing risks for EverOn’s customers
Manage power and cooling capacity and monitor environmental conditions within the data halls
Work shifts when needed to support 24x7 data center operations, have flexibility in work hours to cover other shifts and support maintenance activities, as needed
Provide on-call support and respond to all data center emergencies 24x7, including on site response
Resolve all electrical, mechanical and Fire Protection System issues in the data center while minimizing risk and communicate issues to management and customers
Assist the CFM in a lead-capacity coordinating data center construction and commissioning and overseeing the transition from construction to sustainable operations
Review results from preventive maintenance inspections and provide guidance on how to address findings
Determine actionable items to address Quality Control review results
Assume an ownership stake in the ongoing evolution and operation of the facility Computerized Maintenance Management System (CMMS)
Ensure that EverOn Ops standards for using the Computerized Maintenance Management System (CMMS) use are being adhered to by all staff
Oversee accuracy and completeness of the CMMS, produce operational reports as needed
Enforce strict adherence to customer SLAs and change control activities
Assist as-requested with the development and enforcement of Data Center standards and policies
Responsible for scheduling, coordinating, and reviewing work handled by outside contractors and vendors
Assist with managing client relationship and growing the business at assigned site
Assist and plan with clients on facilities issues and resolutions
Manage access to the Data Center(s) ensuring that the appropriate access control lists are maintained and reviewed regularly
Responsible for working with the CFM to identify, document, and implement new policies and procedures as needed 
Assist the CFM in managing site safety and environmental compliance
Assist the CFM in performing resource planning, cost estimation, and budget development
Assist in managing the facilities budget
Directly manage a team of facilities support and operations staff to include; coaching, performance reviews, progressive discipline and recommendations to the CFM around any disciplinary actions.
In the absence of the CFM, assume a leadership role with limited authority
Assist with site-tours for current and future customers as-required 
Assist with coordination with all other groups (development, marketing, etc.) as needed
Work closely with EverOn HR to identify, evaluate, and hire new employees; ensure new employees are on-boarded in a timely manner
Set, review and approve employee work/PTO schedules; audit and process employee time and payroll
Ensure that EverOn training expectations are met and audit the process monthly
Manage special projects as assigned
Adhere to all federal and local safety laws

Education and Experience

• Bachelor’s Degree (B.A. or B.S.) from an accredited college or university in a major relevant field of study or equivalent 3-5 + years’ experience in mission critical environments, required
• Minimum 1-year direct management of non-exempt shift based employees, required
• Technical school with an emphasis on mission-critical operations, high-performance manufacturing, or relevant military operations (US Navy a plus), preferred

Knowledge, Skills, Abilities, and Compentencies

Exceptional verbal and written communication skills required for interacting with internal employees and leaders, and external contractors and customers, required
Strong analytical and decision-making skills required for understanding and evaluating complex problems, including analyzing a problem, identifying solutions, and selecting the best solution, required
Solid understanding of budgets and financial topics, required
Able to prioritize work based on business and customer demands, required
Able to work within middle to upper levels of the organization, required
Able to articulate concepts and ideas to a non-technical audience, required
Participate in and contribute to customer-requested business reviews and audits, required
Able to understand and train others on electrical and mechanical systems, as well as other technical aspects of facilities management, required
Able to read and understand complex drawings, systems and other documentation, required
 Experience creating, managing, and maintaining service catalogs and SLAs, required
Knowledge of critical systems monitoring and change control, required
Experience creating and managing a critical infrastructure preventive maintenance program, required
Takes responsibility for actions and is transparent in dealing with internal and external partners / stakeholders, required
Has a "can-do" service attitude who is conscientious and takes personal pride in their work, preferred

Physical Requirements

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to stand, walk, sit, climb, and balance

Ability to stoop, kneel, crouch and crawl using both arms and legs

Ability to reach with both hands and arms

Ability to grasp, push, and pull objects

Ability to smell, talk and hear

Ability to use hands and arms to reach, handle, feel, and type

Ability to see at close and distance ranges and the ability to see and correctly distinguish color

Ability to work inside and outside

Additional Information

 
Bonus eligible 
Benefits: Medical, dental, vision, 401k w/ match
PTO and Paid Holiday