Operations Supervisor 3

Operations Supervisor III

Location: Oxford, Ohio
Schedule: Monday–Friday, 6:00 a.m.–2:00 p.m., with rotating weekend coverage

Position Overview

Butler County Regional Transit Authority (BCRTA) is seeking an experienced and dependable Operations Supervisor III to help lead daily transit operations at our Oxford location.

This senior-level supervisory position is responsible for coordinating safe, reliable, and efficient transportation services. The Operations Supervisor III independently manages complex dispatch and field situations, oversees operator performance, coordinates schedules and staffing, troubleshoots transit technology, and responds to operational emergencies.

The successful candidate will be a confident decision-maker who can remain composed in a fast-paced environment, support vehicle operators, communicate effectively with customers and clients, and keep service running smoothly when unexpected challenges arise.

Essential Responsibilities

• Coordinate daily transit operations to support safe, reliable, and efficient service.

• Lead scheduling and rostering activities with minimal oversight, adjusting assignments to address staffing levels, service demands, and operational changes.

• Manage complex dispatch situations, including service interruptions, operator concerns, customer complaints, and emergency events.

• Operate the base radio console and communicate routine and emergency information to vehicle operators.

• Troubleshoot Mobile Data Terminal (MDT) and Automatic Vehicle Location (AVL) system issues to minimize service disruptions.

• Perform road supervision and vehicle operator responsibilities independently.

• Monitor vehicle operators’ adherence to safety requirements, operating procedures, schedules, and radio protocols.

• Investigate accidents, incidents, service concerns, and safety-related issues.

• Coordinate emergency responses and maintain communication with Transit Operations Management.

• Adjust routes, schedules, and vehicle assignments in response to emergencies, road conditions, staffing shortages, and other operational challenges.

• Conduct behind-the-wheel evaluations and provide retraining or coaching to vehicle operators.

• Conduct vehicle operator performance reviews and provide clear, constructive feedback.

• Administer routine corrective or disciplinary action under the direction of Operations Management.

• Respond to customer inquiries, provide transit information, assist with trip scheduling, and resolve escalated service concerns.

• Maintain accurate operational records, including logs, reports, statistical information, and I-Reporter documentation.

• Recommend corrective actions and operational improvements based on identified service or safety concerns.

• Provide guidance and support to vehicle operators regarding safety practices and standard operating procedures.

• Perform all responsibilities associated with the Operations Supervisor I and Operations Supervisor II levels.

• Promote a positive public image of BCRTA and consistently provide excellent customer service.

• Perform other related duties as assigned.

Qualifications

Required Education and Experience

• High school diploma or equivalent.

• Experience in transit operations, dispatch, field supervision, scheduling, rostering, or a closely related operational environment.

• Experience independently managing road supervision and vehicle operator responsibilities.

• Demonstrated experience troubleshooting MDT and AVL systems.

• Experience responding to operational emergencies, safety incidents, and complex service situations.

• Experience coaching, evaluating, or training employees.

Required License

• Valid Class B Commercial Driver’s License with passenger endorsement.

Knowledge, Skills, and Abilities

• Strong knowledge of transit dispatch, scheduling, rostering, and field operations.

• Ability to manage daily operations with minimal supervision.

• Ability to troubleshoot MDT, AVL, and related transit technology.

• Strong judgment and problem-solving skills, including the ability to make timely decisions during emergencies and service disruptions.

• Ability to investigate incidents, document findings, and recommend corrective action.

• Ability to conduct performance evaluations and provide constructive coaching.

• Strong training, negotiation, and persuasion skills.

• Ability to read, understand, interpret, and apply policies, procedures, and operational documents.

• Ability to manage multiple priorities while remaining professional and composed under pressure.

• Excellent verbal and written communication skills.

• Strong customer-service and conflict-resolution skills.

• Proficiency with Microsoft Office applications.

• Ability to work collaboratively with vehicle operators, supervisors, managers, customers, and community partners.

Physical Requirements

• Frequent sitting, speaking, and hearing.

• Occasional standing, walking, kneeling, squatting, bending, and reaching.

• Ability to kneel and bend to secure wheelchair restraints.

• Visual acuity, color vision, and depth perception sufficient to perform the essential responsibilities of the position.

Work Environment

Work is performed primarily in an office and transit operations environment, with fieldwork required for road supervision, accident response, and service support. The position may occasionally be exposed to vehicle exhaust fumes and changing weather or roadway conditions.

Work Schedule

This is a full-time position based at BCRTA’s Oxford, Ohio location. The regular schedule is Monday through Friday, 6:00 a.m.–2:00 p.m.

The position also requires:

• Rotating weekend coverage.

• One overnight shift approximately every four months to retrieve bus fare.

• Availability for occasional evenings, emergencies, or operational needs.

The schedule is subject to change based on business and service needs.

Benefits

BCRTA offers a competitive public-sector benefits package that includes:

• 14% employer contribution to the Ohio Public Employees Retirement System (OPERS).

• Medical, dental, and vision insurance.

• Employer-paid short-term disability and life insurance.

• Up to 29 paid days off during the first year.

• Opportunities for advancement and professional development.

About BCRTA

Butler County Regional Transit Authority is a political subdivision of the State of Ohio organized as a regional transit authority under Ohio law. BCRTA is the designated recipient of federal transit funds and provides public transportation within and around Butler County, including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University.

BCRTA employs or directs approximately 120 transit employees, manages an annual budget of approximately $15 million, and is governed by a nine-member Board of Trustees.

Our mission is to support Butler County’s quality of life and economic development through public transportation solutions. BCRTA promotes a workplace culture built on inclusion, diversity, cooperation, problem-solving, teamwork, independence, and ingenuity.

This description is not intended to contain every function or responsibility that may be required of an employee in this position. Employees may be assigned other related duties as operational needs arise.

Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

"BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person’s race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "