Business Continuity Manager

Overview

Frontdoor, Inc. (NASDAQ:FTDR) and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors. We also offer new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services. Our customizable home warranties are annual service plan agreements that cover the repair or replacement for breakdowns due to normal wear and tear of major components. We cover up to 29 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/cooktops, as well as optional coverages for pools, spas and pumps. Our home warranties provide peace of mind, budget protection, convenience, repair expertise and service guarantee. Our non-warranty services provide homeowners greater value through replacement and upgrade programs, as well as other home maintenance offerings. Our 2-10 new home builder warranty solutions offer flexible builder‑backed and insurance‑backed warranty options covering workmanship, home distribution systems and structural components.

Frontdoor family of brands include American Home Shield, HSA, OneGuard, Landmark and 2-10 HBW brands. For more information about Frontdoor, Inc., please visit frontdoorhome.com.

Responsibilities

We are seeking a Business Continuity Manager to strengthen our business continuity program and support day-to-day continuity and operational readiness activities. In this role, you will partner across Legal, IT, Operations, Facilities, and Risk Management to maintain and enhance our business continuity plans and related procedures, helping to ensure the organization can respond effectively to disruptions. The ideal candidate will possess a strong organizational and problem-solving mindset, along with experience with business continuity programs.

Responsibilities:

• Maintain, update, and administer business continuity plans and supporting documentation across business units, to ensure accuracy, completeness, and ongoing operational resilience. Ensure documents remain current and reflect organizational changes, technology updates, process modifications, and emerging risks.
• Partner with manager and key stakeholders to develop mitigation strategies and align them with IT disaster recovery capabilities.
• Support the planning, scheduling, execution, and documentation of business continuity exercises, tabletop simulations, and recovery testing activities; assist with preparing exercise reports, lessons learned, after-action reviews, and corrective action plans; conduct regular testing of emergency notification and communication processes.
• Support response efforts during business disruptions, crises, and emergency situations by assisting with incident coordination, stakeholder communications, situation reporting, and recovery activities.
• Deliver business continuity training, awareness campaigns, and educational materials to increase employee preparedness and organizational resilience.
• Contribute to the ongoing enhancement of business continuity policies, standards, procedures, methodologies, and governance processes.
• May assume other duties and responsibilities as assigned.

Qualifications

Required Skills:

• Knowledge of business continuity, disaster recovery, operational resilience, crisis management, enterprise risk concepts and familiarity with ISO and other applicable standards preferred.
• Ability to analyze complex business processes, identify recovery requirements, and assist in development of continuity solutions.
• Strong judgment, attention to detail, responsiveness, communication, documentation, and project coordination skills.
• Desire to positively influence stakeholders and drive action across diverse teams and functions.
• Self-starter with the capability to work independently, manage competing priorities, and identify opportunities to improve processes and program effectiveness.
• Flexibility to perform effectively in fast-paced environments, manage sensitive situations, and deliver high-quality work under pressure and tight deadlines.
• Adaptable, calm, and organized during actual business disruption events.

Physical Role Requirements: Be seated at a computer intermittently for up to eight hours a day.  Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.  Sitting for long periods of time while using office equipment such as computers and phones.  Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching, and typing during your normal working environment. 

Minimum Education, Licensure and Professional Certification requirements: Bachelor’s degree required. CBCP or similar certification would be a plus.

Minimum Experience required (number of years necessary to perform role): 3+ years of experience required in business continuity, disaster recovery, operational resilience, or crisis management. 

Travel: Occasional travel required.

Other/State Specific

This role pays between $90,000 to $100,000 and your actual base pay will depend on your skills, qualifications, responsibilities, experience, and location.

At Frontdoor certain roles are eligible for additional rewards and incentives. Speak directly to your recruiter to learn more.

Our approach to benefits is holistic, and includes health, wellbeing and financial components including: insurance for medical/pharmacy, dental, vision, life, and disability, weight loss and smoking cessation programs, matching 401(k) and ability to participate in our employee stock purchase plan.

Learn more about benefits at Frontdoor.