Marriott International

Manages and franchises hotels around the world

Senior Events Manager

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeNashville, TN, USA$83k - $108k /yrIn-person

About the Job

Requirements

High school diploma or GED and six years of experience in event management, food and beverage, sales and marketing, or a related professional area; alternatively, a bachelor's degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and three years of experience in event management or a related professional area.
Maintain advanced knowledge of conventions and the meeting industry and familiarity with current trends.
Adhere to equal employment opportunity and affirmative action policies.

Responsibilities

Directly assist the Assistant Director of Convention Services by supporting the Convention Services department's operations.
Manage and coordinate Convention Services activities and services to ensure smooth execution of conventions, functions, and events requiring meeting services.
Manage and coordinate Convention Services activities for planning, supervising, and executing events for complex and high-touch convention and event groups, including sales, negotiations, and conflict resolution.
Plan and develop programs, agendas, and services according to client requirements.
Communicate group specifications and history to the appropriate operational departments and ensure specifications are implemented according to established guidelines.
Partner with senior department leadership to implement process improvements that increase client satisfaction and operational efficiency.
Forecast group revenues according to established guidelines.
Promote proper use of function space, exhibit halls, and overall event space.
Maximize group revenue by referring available goods, services, attractions, and subcontractors to convention groups.
Assist with training and development initiatives for Convention Services staff and verify that departmental staff maintain advanced convention and meeting-industry knowledge and familiarity with current trends.
Oversee contracted group room blocks, including cutoffs and attrition.
Plan and develop convention programs, resumes, agendas, and services using the Sales and Catering system according to client requirements and established guidelines.
Create external communications for assigned convention groups, including contract addendums, introductory letters, property information, and tentative event schedules.
Host planning meetings, site inspections, and pre-convention meetings according to departmental guidelines.
Promote client satisfaction through smooth execution of assigned conventions, measured by pre- and post-event survey data.
Communicate catering-event details to operating departments and customers.
Manage the quality process in customer service and employee satisfaction.
Provide constructive coaching and counseling to employees.
Direct employee development, training, and mentoring.
Set and apply deadlines and delegate tasks appropriately.
Motivate employees and provide a productive work environment.
Listen and respond to employee needs.
Manage group or interpersonal conflict situations effectively.
Develop and manage hourly employees.

JOB SUMMARY

Directly assist the Assistant Director of Convention Services by providing support to the operation of the Convention Services department. Manage and coordinate Convention Services activities and services to promote the smooth execution of all conventions, functions and events requiring meeting services.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 6 years experience event management, food and beverage, sales and marketing, or related professional area.

• Bachelor’s degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3 year experience in the event management or related professional area.

CORE WORK ACTIVITIES

Managing Operations

• Manage and coordinate Convention Services activities associated with planning, supervising and executing events for more complex and high touch convention and event groups to include sales, negotiations and conflict resolution. Plan and develop programs, agendas, and services according to client requirements.

• Communicate all group specifications and history to the appropriate operational departments. Ensure that all specifications are implemented and executed to established guidelines.

• Partner with senior department leadership to implement process improvements designed to increase client satisfaction and operational efficiencies.

• Accurately forecast group revenues according to established guidelines.

• Promote the proper use of function space, exhibit hall and overall event space.

• Maximize group revenue by referring available goods, services, attractions, and sub-contractors to convention groups.

• Assist with the training and development initiatives for the Convention Services staff. Verify that advanced knowledge of conventions and meeting industry and familiarity with current trends are maintained throughout the department.

• Oversee contracted group room blocks to include cutoffs, attrition, etc.

• Plan and develop convention programs, resumes, agendas, and services utilizing the Sales and Catering system according to client requirements and established guidelines.

• Create external communications to include contract addendums, introductory letters, appropriate property information, and tentative schedule of events for assigned convention groups.

• Host Planning Meetings, Site Inspections, Pre-Convention Meetings as outlined in convention services departmental guidelines.

• Promote client satisfaction through the smooth execution of all assigned conventions as measured by pre and post event survey data.

Promoting Exceptional Customer Service

• Communicates all details of catering events to operating departments and customers.

• Manages the quality process in areas of customer service and employee satisfaction.

Conducting Human Resources Activities

• Provides constructive coaching and counseling to employees.

• Directs the development, training, and mentoring of employees.

• Demonstrates knowledge of how and when to impose deadlines and delegate tasks.

• Motivates and provides a work environment in which employees are productive.

• Listens and responds to employee's needs.

• Manages group or interpersonal conflict situations effectively.

• Develops and manages hourly employees.

• Adheres to EEO and AA policies.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Pay Range (US/Canada/EMEA): $83,000-$108,000 annually

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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