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Hiver

Gmail-integrated helpdesk and collaboration platform

DevOps Lead

Platform EngineeringUpdated on Nov 13
Full-timeBengaluru, Karnataka, IndiaNo salary listedHybrid

About the Job

Requirements

  • Six to nine years of experience in DevOps, platform engineering, Site Reliability Engineering, infrastructure, or cloud operations, owning production infrastructure for business-critical systems.
  • Deep knowledge of at least one major cloud platform.
  • Hands-on experience with Kubernetes, containers, and Terraform or infrastructure as code.
  • Production experience operating and troubleshooting MySQL or Amazon RDS, PostgreSQL, RabbitMQ, and Elasticsearch or OpenSearch.
  • Experience with Argo CD or an equivalent GitOps tool, and CI/CD pipeline design.
  • Strong Linux, networking, and production-troubleshooting fundamentals; ability to automate with Python or Bash.
  • Track record leading technical initiatives across teams and mentoring engineers without becoming a bottleneck.

Responsibilities

  • Scale and secure cloud infrastructure, and build reusable platform components, golden paths, and self-service capabilities that reduce teams’ dependence on DevOps.
  • Build Terraform and infrastructure-as-code modules, and operate containerized production workloads on Kubernetes, Docker, and Helm.
  • Build CI/CD and GitOps pipelines with safe defaults, rollback, and drift detection.
  • Ensure reliability of the data and messaging layer through service-level objectives, observability, incident response, blameless postmortems, and reducing mean time to detect and mean time to recover.
  • Implement security controls, least-privilege access, and secrets management, and improve cloud-cost visibility and reduce costs.
  • Use AI for engineering automation, incident investigation, testing, and documentation, validated through review and security controls.
  • Participate in the on-call rotation and lead responses to major production incidents.

Desired Qualifications

  • Experience with internal developer platforms and golden paths.
  • Experience with observability tools such as Datadog, Prometheus, Grafana, and OpenTelemetry.
  • Knowledge of cloud security, least-privilege access, policy as code, and DevSecOps.
  • Experience with FinOps and cloud-cost optimization.
  • Experience in high-growth software-as-a-service environments.
  • Experience with AI-assisted engineering.

About the Company

Hiver

Gmail-integrated helpdesk and collaboration platform

Hiver helps teams manage customer support and sales queries directly from Gmail by turning emails into collaborative, assignable tasks. It works inside the Gmail inbox, where team members can assign emails to colleagues, track status, add notes, and collaborate without leaving their inbox. The product also provides analytics, automation, and integrations with other business tools to streamline workflows while maintaining the familiar Gmail interface. Compared with competitors, Hiver differentiates itself by embedding helpdesk and CRM-like collaboration directly in Gmail, focusing on ease of use for small and medium-sized businesses and expanding features to include analytics and automation without requiring a separate, complex software suite. The company’s goal is to simplify email-based collaboration and transform everyday email threads into organized, trackable customer interactions for teams worldwide.

Company size
201-500
Company stage
Series B
Total funding
$30M
Headquarters
San Jose, CA
Founded
2011

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