Aambience Services

IT, BPO, and workflow automation services

IT Help Desk Technician

IT Service Desk & End User SupportConfirmed live in the last 24 hours

Full-timeAgios Ioannis Rentis, GreeceNo salary listed

About the Job

Requirements

A degree in information technology or a relevant field is required.
Hands-on experience with Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD), and Exchange or Exchange Online is required.
Proven experience as a help desk technician or in another customer support role is required.
A strong working knowledge of computer systems, including hardware, software, and network technologies, is required.
The ability to diagnose and resolve basic technical issues is required.
The candidate must be customer-oriented and able to remain calm when assisting users.
Excellent communication skills are required.

Responsibilities

Participate in the first-level support team through the help desk, ticketing system, telephone, or email, and ensure timely and effective resolution.
Troubleshoot to diagnose and resolve problems remotely and on premises.
Provide customer and user assistance.
Check computer hardware to ensure functionality.
Install and configure software and functions according to specifications.
Provide users with orientation and guidance on operating software and computer equipment.
Organize and schedule upgrades and maintenance.
Identify shortcomings in computer or network equipment.
Direct unresolved issues to the next level of support personnel.
Identify and suggest possible improvements to procedures.

Desired Qualifications

Experience in call center operations and related technologies, such as dialer systems, SIP telephony, and CRM platforms.
Experience working in highly regulated environments and familiarity with relevant standards and frameworks, such as ISO 27001.
Experience in IT Service Management (ITSM) and management of IT services.

IT Help Desk Technician

Aambience Services · Agios Ioannis Rentis, Greece · Full-time · Posted 2026-09-30

Workplace: on_site

Department: Information Technology Division

Description

About Aambience Services
Aambience Services is an innovative company, providing workflow automation solutions and information technology services. What makes us different is our strong desire to challenge the status quo, inspire and create ground-breaking solutions. We build relationships of trust with our clients, on solid foundations of quality and know-how, while creating great experiences, through great customer service.

Our team consists of experienced professionals with a passion for their work. They are the cornerstone of our company’s dynamic culture and stand as strong and reliable partners towards our customers’ concerns and needs. This is why we have built a diverse environment that maximizes employee engagement and performance, based on our key value to invest in and develop our people and teams.

The Role

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. He or She must also be customer-oriented and patient to deal with all company users.

Work Location

Please note that the position will be based at the offices of our client, a leading law firm, located in the Agios Ioannis Rentis area, Attica.

Responsibilities

Participates in the first level support team through the Helpdesk, ticketing system or telephone or via email and ensures timely and effective resolution
Performs troubleshooting to diagnose and resolve problems (remote and on premise)
Provide customer/user assistance
Check computer hardware to ensure functionality
Install and configure appropriate software and functions according to specifications
Provide orientation and guidance to users on how to operate software and computer equipment
Organize and schedule upgrades and maintenance
Identify computer or network equipment shortcomings
Direct unresolved issues to the next level of support personnel
Identify and suggest possible improvements on procedures

Requirements

Degree in information technology or relevant field
Hands-on experience with Microsoft technologies: Windows 11, Microsoft 365, Active Directory, Microsoft Entra ID (Azure AD) , and Exchange / Exchange Online
Proven experience as a help desk technician or other customer support role
A strong working knowledge of computer systems (hardware, software and network technologies)
Ability to diagnose and resolve basic technical issues
Customer-oriented and cool-tempered
Excellent communication skills

Nice to Have

Experience in call center operations and related technologies, such as Dialer systems, SIP telephony, and CRM platforms
Experience working in highly regulated environments and familiarity with relevant standards and frameworks, such as ISO 27001
Experience in IT Service Management (ITSM) and the management of IT services

Benefits

Competitive remuneration package
Private medical insurance
A team who is eager to provide the best possible solutions for our clients
Formal training and development of your skills
A place where your professional and personal success is our commitment

Apply

Apply at Aambience Services

About the Company

Aambience Services

IT, BPO, and workflow automation services

Aambience Services helps businesses run more smoothly by aligning people, processes, and technology through IT services, BPO, and Workflow Automation including RPA. Its products work by integrating technology with AI-enabled tools under a Microsoft Solutions Partner framework to automate operations, enable data-driven decisions, and reduce overhead as part of digital transformation efforts. The company differentiates itself with a holistic, end-to-end offering, sector-specific automation (notably in real estate), and a focus on transparent, measurable efficiency improvements. Its goal is to help clients become more productive and scalable by streamlining operations and enabling smarter decisions.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Municipal Unit of Tavros, Greece
Founded: 2014

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