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Salmon Group

PaaS fintech expanding inclusive credit

Account Services Officer

Retail & Commercial BankingConfirmed live in the last 24 hours
Full-timeSanta Rosa, Laguna, PhilippinesNo salary listedIn-person

About the Job

Requirements

  • A university degree in Banking & Finance or a related Business course is required.
  • At least 3 years of relevant experience in the banking industry is required.
  • Strong knowledge and experience in teller services or branch operations are required.
  • Sufficient knowledge of Bangko Sentral ng Pilipinas regulations is required.
  • Good communication skills are required.
  • Problem-solving skills in a well-structured manner are required.
  • The ability to work with different cultures, races, or ethnic groups is required.
  • The ability to work independently with minimal supervision is required.
  • Acceptable risk management skills and the ability to mitigate identified risks are required.
  • Good interpersonal skills are required.
  • Keen attention to detail is required.
  • The ability to organize work, innovate, and achieve results is required.
  • The ability to multitask in a fast-paced environment is required.
  • A positive attitude and the ability to address different circumstances are required.
  • Attendance at official Signature Verification and KYC/CDD training or seminars is required.

Responsibilities

  • Conduct customer due diligence and know-your-customer checks.
  • Check the legitimacy of proof of identity and escalate suspected counterfeit or suspicious documents immediately.
  • Validate the completeness and accuracy of customer information on the customer information sheet or account opening form.
  • Conduct signature verification.
  • Photocopy proof of identity and file it with the account opening form.
  • Create customer profiles and open accounts in the Core Banking System.
  • Secure appropriate approval for completed account creation.
  • Release passbooks, chequebooks, or Time Deposit Certificates, as applicable to the customer's product.
  • Scan the account opening document set.
  • Generate an end-of-day report of all accounts opened and submit it to the Service Delivery Head.
  • Validate customer documents supporting customer-initiated information updates, or update customer profiles during periodic reviews.
  • Conduct Enhanced Due Diligence when necessary.
  • Maintain customer accounts in the system based on customer requests or bank-initiated activities.
  • Prepare customer notifications and monitor their delivery status.
  • Safeguard accountable forms and record their utilization.
  • Safekeep account opening documents and proof of deposit securely and in an organized manner during branch banking hours.
  • Act as a dual custodian to safekeep or release cheques received in a fire-proof cabinet or vault for deposit to the Depository Bank by the Teller.
  • Attend to customer queries at the branch, respond to customer inquiries by email, and resolve customer complaints.
  • Make call-outs regarding matters such as Time Deposit maturity and bounced cheques.
  • Release and monitor pickup or replacement of bounced cheques.
  • Release debit cards to customers and tag them in the system.
  • Block cards reported lost or stolen and destroy aged cards.
  • Safekeep all files in the designated filing cabinet and comply with the retention period.
  • Complete assigned tasks within the agreed turnaround time.
  • Perform other processes related to Account Services as they arise.
  • Report identified concerns and possible issues that may affect branch operations in a timely manner.
  • Act as a reliever when a team member is on leave, according to the team's relief arrangement.
  • Organize team files in soft and hard copy and adhere to the record retention policy.
  • Identify processes or systems for improvement while ensuring controls are in place.
  • Initiate projects to improve the team and company.
  • Participate in user acceptance testing or user verification testing for new or enhanced systems affecting the team.
  • Participate in Business Continuity Plan activities.
  • Promptly identify and escalate issues and propose resolutions to the immediate supervisor.
  • Perform other tasks assigned from time to time beyond the listed basic responsibilities.
  • Assist in combating money laundering by ensuring required processes are in place.
  • Comply with regulatory requirements from the Bangko Sentral ng Pilipinas, Anti-Money Laundering Council, Philippine Deposit Insurance Corporation, Bureau of Internal Revenue, and other governing bodies.
  • Adhere strictly to company policies and the code of conduct.

About the Company

Salmon Group

PaaS fintech expanding inclusive credit

Salmon Group is a financial technology company that provides a platform-as-a-service (PaaS) for accessible credit, savings, and investment products to underserved consumers in Southeast Asia, with a focus on the Philippines. Its products work by offering financial services through a technology-driven platform that operates 24/7, enabling customers to access loans, save money, and invest using streamlined digital tools; the company generates revenue from its credit products and other financial services. Salmon differentiates itself by targeting the underbanked Filipino population, modernizing traditional banking through the Rural Bank of Sta. Rosa and expanding via a strong funding base, with an emphasis on scale and ease of access in a large untapped market. Its goal is to improve financial inclusion by bringing affordable and convenient financial services to millions of customers who have historically been excluded from traditional banks.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$379M
Headquarters
Taguig, Philippines
Founded
2022

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