CASETiFY

Creates protective, customizable tech accessories

Assistant Retail Excellence Manager

Business OperationsConfirmed live in the last 24 hours

Full-timeKwun Tong, Hong KongNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Business, Retail Management, Analytics, Finance, or a related discipline.
At least 5 years of experience in retail operations, business analysis, merchandising, or performance optimization.
Strong analytical and problem-solving skills.
Proficiency in Excel and reporting tools.
Ability to interpret data and communicate insights clearly to non-technical stakeholders.
Strong organizational skills and attention to detail.
Good interpersonal and collaboration skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.

Responsibilities

Monitor and analyze retail key performance indicators, including sales, conversion, traffic, productivity, labor utilization, and inventory-related metrics.
Identify operational gaps and performance trends, and translate findings into actionable recommendations.
Support the development and execution of retail optimization initiatives across stores or regions.
Prepare regular reports, dashboards, and presentations for management review.
Work with store operations teams to improve scheduling, manpower allocation, and service efficiency.
Assist in reviewing store processes, workflows, and best practices to improve consistency and execution.
Support budgeting, forecasting, and performance tracking activities.
Partner with finance, merchandising, human resources, and operations teams on business reviews and improvement projects.
Track the results of optimization initiatives and recommend adjustments based on performance outcomes.
Contribute to ad hoc analysis and special projects as required.

Desired Qualifications

Experience with dashboards or data visualization tools.

Purpose of Position

CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression.
The Assistant Retail Excellence Manager supports retail performance improvement by analyzing sales, staffing, and operational data to identify opportunities that enhance productivity, customer experience, and profitability. The role works closely with retail operations and other cross-functional teams to implement data-driven recommendations and support continuous improvement across stores.

Job Description

Monitor and analyze retail KPIs, including sales, conversion, traffic, productivity, labor utilization, and inventory-related metrics.
Identify operational gaps and performance trends, and translate findings into actionable recommendations.
Support the development and execution of retail optimization initiatives across stores or regions.
Prepare regular reports, dashboards, and presentations for management review.
Work with store operations teams to improve scheduling, manpower allocation, and service efficiency.
Assist in the review of store processes, workflows, and best practices to improve consistency and execution.
Support budgeting, forecasting, and performance tracking activities.
Partner with finance, merchandising, HR, and operations teams on business reviews and improvement projects.
Track the results of optimization initiatives and recommend adjustments based on performance outcomes.
Contribute to ad hoc analysis and special projects as required.

Requirement

Bachelor’s degree in Business, Retail Management, Analytics, Finance, or a related discipline.
5+ years of experience in retail operations, business analysis, merchandising, or performance optimization.
Strong analytical and problem-solving skills.
Proficiency in Excel and reporting tools; experience with dashboards or data visualization tools is a plus.
Ability to interpret data and communicate insights clearly to non-technical stakeholders.
Strong organizational skills and attention to detail.
Good interpersonal and collaboration skills.
Able to work independently and manage multiple priorities in a fast-paced environment.

About the Company

CASETiFY

Creates protective, customizable tech accessories

CASETiFY makes protective, stylish tech accessories such as phone cases, AirPods cases, and iPad cases. These products are sold directly to consumers through casetify.com, and the company collaborates with artists and designers to offer exclusive, customizable designs. The accessories pair practical protection with fashion-forward artwork, and customers can personalize many designs. CASETiFY distinguishes itself through its wide range of artist collaborations, a strong online presence, and a direct-to-consumer model, along with customer-friendly policies like a 10-day no-questions-asked return/exchange window and a 6‑month warranty on select items. The company also engages in philanthropic efforts to support mental health initiatives. Its goal is to blend technology, art, and fashion into globally available, personalized protective accessories while expanding its design partnerships and maintaining customer trust.

Company size: 501-1,000
Company stage: Series A
Total funding: Not listed
Headquarters: Kwun Tong District, Hong Kong
Founded: 2011

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