Improvement System Coach

Position Summary

About Orlando Health:

At Orlando Health, we are ordinary people with extraordinary individuality, working together to bring help, healing and hope to those we serve. By daily embodying our over 100-year legacy, we reinforce our reputation as a trusted and respected healthcare organization that delivers professional and compassionate care to our patients, families and communities. Through our award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities, our dedicated team members serve communities that span Florida’s east to west coasts, Central Alabama and Puerto Rico.

Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you.

Position Summary:

The Improvement System Coach II is responsible for the implementation of the Orlando Health Improvement System under the mentorship of the Director. The goal of the Orlando Health Improvement System is to achieve sustainable top decile performance in the key performance indicators selected by the Board, by developing our team members and physicians to achieve their greatest potential in the pursuit of this goal.

Responsibilities

Essential Functions:

• Improves operational efficiencies and achieve measurable results by reducing variation and waste, improving process flow, and quality.

• Independently develops and implements transformation projects or initiatives for a range of healthcare and clinical program areas.
• Coaches team members in Lean principles and leadership skills.
• Leads discussions with all levels of team members and management to update stakeholders in project status, progress and barriers utilizing project management skills and effective communication.
• Demonstrates effective project management skills and professional accountability.
• Models change agent behaviors including honesty, integrity, reliability, and persuasiveness.
• Demonstrates self-motivation with exceptional interpersonal communication and group leadership skills including conflict resolution.
• Comfortable and effective in presenting to team members in all levels of the organization including various audience sizes.
• Demonstrates professional behavior towards patients, team members, and leaders to promote an environment of team work and collaboration.
• Demonstrates and maintains mastery of all aspects of performance improvement including Lean methodologies.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

• Provides information in support of business cases necessary for team decisions.
• Strong knowledge of Microsoft Office with a heavy focus on excel analysis.

Qualifications

Education/Training:

• Bachelor’s degree or higher in a professional healthcare discipline such as Nursing, Respiratory Therapy, Physical Therapy, Pharmacy, etc. or Bachelor’s degree or higher in Industrial Engineering.

Licensure/Certification:

• None.

Experience:

• Three (3) years’ experience leading improvement projects with demonstrable results. A Master’s degree in a related field may substitute for up to two (2) years of the required experience.
• Internal transfers who have successfully completed training in the one-year Improvement System Associate role, combined with having met the requirements for entry into that role, may be promoted to the Improvement System Coach II with approval of the Director, Orlando Health Improvement System.