Communications Specialist - Communication Center

Job Category:

Administrative & Clerical

Work Shift/Schedule:

12 Hr Morning - Afternoon

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Job is designed to receive all incoming calls and connect caller with appropriate party. Alerts appropriate personnel during emergency situation. Beeps and/or locates Physicians for parties inside and outside the facility. Keeps current listing of extension numbers and outside emergency numbers. Monitors all fire, burglar, medical gas, etc. alarms.
 

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or GED

• Minimum Experience:

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: One (1) year clerical with past experience in PBX operation.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Professional customer service attitude, ability to communicate with and assess customer needs

• Computer and typing skills

Essential Tasks and Responsibilities

• Screens and refers all calls, beeps and pages to appropriate sources. Handles all inside and outside calls, requests for pages, beeps or information as evidenced by no individual complaints. Follows hospital policy number to keep paging to a minimum - paging over head only when necessary. Processes all types of communication inside and outside the hospital effectively, (i.e. pagers, security radios, alarm monitoring company, etc.)

• Maintains and demonstrates knowledge of all emergency codes and procedures and takes appropriate immediate action. Demonstrates a calm demeanor and takes appropriate and timely action on all non-medical emergency alarms. Has knowledge of audible codes for both medical and non-medical emergencies, as well as who to contact for each type of emergency.

• Provides information effectively to Physicians and other key on-call personnel. Ensures appropriate routing of accurate messages for on call Physicians and personnel. Follows Physicians individual requests on how to handle his/her calls.  Demonstrates respect for Physicians in that their concerns come first when not on call; beep the Physician on call, not the Physician the patient requests. Successfully places calls for Physicians both inside and outside the facility. Communicates with co-workers information and changes for on-call Physicians, as well as other personnel on call.

• Guides other employees, patients and Physicians on communication equipment. Makes Physicians, hospital employees, Physician’s office employees aware of phone procedures and capabilities. Assists patients with proper phone procedures for long distance billing and general information. Consults with telephone communication staff as needed to report beeper and phone system failure.

• Correctly utilizes and insures staff under supervision correctly utilize appropriate personal protective equipment.

Physical Demands

• Weight Lifted: Up to 20 lbs, Frequently 31-65% of time

• Weight Carried: Up to 20 lbs, Frequently 31-65% of time

• Vision: Moderate, Constantly 66-100% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. 

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.