Quest Diagnostics

Operates nationwide clinical laboratory testing

Senior Contract Specialist

Contract ManagementUpdated on Nov 10

Full-timeSecaucus, NJ, USA$92.8k - $110k /yr

About the Job

Requirements

Seven or more years of experience and a comprehensive understanding of functional departments within a laboratory-based organization, including Sales, Legal, Compliance, Billing, Lab Operations, and Marketing.
Four or more years of experience managing a contracting process or function.
Five or more years of experience with customer relationship management and contract lifecycle management software or applications, particularly Salesforce.com and Apttus cloud-based software.
A bachelor's degree.
A high school diploma or equivalent.
Ability to sit or stand for long periods.
Strong written and verbal communication skills.
Planning and organizational skills.
Ability to perform in a fast-paced environment.
Business acumen, approachability, customer focus, self-development, organizational savvy, learning on the fly, problem solving, dealing with ambiguity, and drive for results.

Responsibilities

Coordinate contract preparation activities from receipt of a contract request through contract execution, using Salesforce.com, Apttus/Conga, and eSignature applications.
Drive contract process compliance, controls, and standardization for various agreement and customer types, including healthcare providers, hospitals and health systems, vendors, and clinical reference laboratories.
Manage system development activities for applications that support the contracting process.
Work cross-functionally with Legal, Finance, Commercial Technology, Clinical Franchises, regional commercial representatives, and other internal groups to develop, implement, and drive contract process compliance and standardization.
Process and manage contract requests through approval, agreement drafting and negotiation, execution, and post-execution notification.
Oversee complex or nuanced agreements requiring additional support or oversight due to their complexity or strategic engagement.
Review contract terms and conditions for requests for proposals in partnership with the RFP Response Team.
Develop and implement strategy, process improvements, and criteria for contracting team system applications, including Apttus/Conga, Salesforce.com, SmartSheet, SharePoint, and eSignature tools.
Assist with system administration within contracting-related systems and partnered applications.
Support the Contract Extended Support Team’s inquiries and training.
Assist with administration of the quality control process.
Partner with the Senior Manager of Commercial Contracting to facilitate and host training for internal customers and business partners on contracting processes and procedures.
Create and distribute reports on Commercial Contracting activity and ad hoc requests to internal stakeholders.
Participate in scheduled audits and provide deliverables supporting contract system and process compliance with company standards.
Create and update standard operating procedures and playbooks to align processes with Centers of Excellence business objectives.
Develop and implement strategy and criteria for Apttus and DocuSign implementation in corporate and regional applications.
Manage contract administration activities within Apttus Contract Lifecycle Management, DocuSign eSignature, and other partnered applications.
Manage and complete payer insurance provider lists detailing participating and non-participating payers for the company website.
Manage and complete payer regulatory documents, including attestations and credentialing applications, engaging Legal, Compliance, and Corporate Security through completion.
Train internal customers and business partners on established contracting processes and procedures.
Develop and maintain key performance indicator reporting to monitor contract performance.
Create and distribute reports on laboratory performance, footprint, and access using consolidated laboratory scorecards, a facilities database, and GeoAccess and MapPoint geo-mapping software for internal and external customers.
Work cross-functionally with Commercial Leadership, Legal, the Health Plans Sales team, Franchises, Regions, Esoteric laboratories, and other internal resources to advance the Contract Administration Centers of Excellence.

Sr. Contract Specialist - Secaucus, NJ, Monday to Friday, 8:00 AM to 5:00 PM

Pay range: $92,800 - $110,000 / year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
•    Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
•    Best-in-class well-being programs
•    Annual, no-cost health assessment program Blueprint for Wellness®
•    healthyMINDS mental health program
•    Vacation and Health/Flex Time
•    6 Holidays plus 1 "MyDay" off
•    FinFit financial coaching and services
•    401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
•    Employee stock purchase plan
•    Life and disability insurance, plus buy-up option
•    Flexible Spending Accounts
•    Annual incentive plans
•    Matching gifts program
•    Education assistance through MyQuest for Education
•    Career advancement opportunities
•    and so much more!

Coordinate all contract preparation activities related to the Contract Administration Centers of Excellence component of the contracting process from opportunity identification through contract execution and reporting, utilizing Salesforce.com, Apttus and DocuSign web-based applications to assist with those efforts. Drive system and process compliance, controls and standardization for high-volume and high-risk customers to include: Health Plans, Integrated/Independent Physician Associations, Nationwide Accounts, Health Systems, Accountable Care Organizations, and other laboratories, managing profitable and meaningful changes in the company. Manage system development activities for applications that support the contracting process. Work cross-functionally with Legal, Finance, Commercial Technology, Clinical Franchises, and regional commercial representatives to develop, implement and drive contract administration compliance and standardization.

Basic Purpose:

Coordinate all contract preparation activities related to the Commercial Contracting Centers of Excellence component of the contracting process from receipt of a contract request through contract execution, utilizing SalesForce.com, Apttus/Conga, and eSignature web-based applications to assist with those efforts. Drive system and contracting process compliance, controls, and standardization for a variety of agreement and customer types to include health care providers, hospitals/health systems, vendors, and clinical reference laboratories, to support regional/esoteric business units, enterprise accounts, and select franchise arrangements. Manage system development activities for applications that support the contracting process. Work cross-functionally with Legal, Finance, Commercial Technology, Clinical Franchises, and regional commercial representatives to develop, implement and drive contract process compliance and standardization.

Duties and Responsibilities:

Process and manage contract requests through the approval process, agreement drafting and negotiation process, and follow through to agreement execution and post-execution notification processes.
Oversee complex and/or nuanced agreements that require additional support and oversight due to complexities or strategic engagement.
Complete contract terms and conditions reviews for request for proposals (RPFs) in partnership with the RFP Response Team.
Develop and implement strategy, process improvements, and criteria for system applications utilized within the Commercial Contracting Team (i.e., Apttus/Conga, SFDC, SmartSheet, SharePoint, eSignature tools)
Assist with system administration activities within the contracting related systems and other partnered applications
Support and assist the Contract Extended Support Team’s inquiries and training
Assist with administration of the Quality Control (QC) process
Partner with Sr. Manager Commercial Contracting to facilitate and host training internal customers and business partners on the Commercial Contracting processes and procedures
Create and distribute reporting to internal stakeholders regarding Commercial Contracting activity or ad hoc reports as assigned
Participate in scheduled audits and provide requested deliverables that support contract system and process compliance in accordance with company standards
Create and update SOPs and playbooks to ensure that processes are aligned with the Centers of Excellence key business objectives.

Work cross-functionally with Commercial Leadership, Legal, Franchises, Regions, Esoteric laboratories, and other internal resources to drive Commercial Contracting Centers of Excellence
Other duties as assigned

Required Work Experience:

7 + years experience and a comprehensive understanding of functional departments within a Laboratory-based organization to include but not limited to: Sales, Legal, Compliance, Billing, Lab Operations, Marketing
4 + years’ experience with managing a contracting process/function
5 + years’ experience in CRM and Contract Lifecycle Management software/applications, particularly Salesforce.com and Apttus cloud-based software

Physical and Mental Requirements:

Ability to sit or stand for long periods of time

Skills:

Strong written & verbal communication
Planning and organization
Able to perform in a fast paced environment
Lominger’s Competencies:
- Business Acumen
- Approachability
- Customer Focus
- Self- Development
- Organizational Savvy
- Learning on the Fly
- Problem Solving
- Dealing with Ambiguity
- Drive for Results

Education

Bachelor’s Degree (Required)
High School Diploma or Equivalent (Required)

Develop and implement strategy and criteria for Apttus and DocuSign implementation in Corporate and Regional applications
Manage all contract administration activities within the Apttus Contract Lifecycle management system, DocuSign eSignature system and other partnered applications
Manage and complete Payer Insurance Provider Lists providing detail of participating and non-participating payers on the company’s website
Manage and complete Payer regulatory documents, such as Attestations and Credentialing applications, engaging with Legal, Compliance and Corporate Security through the completion of the documents
Train internal customers and business partners on processes and procedures tied to established Contracting Processes
Develop and maintain reporting on key performance indicators (KPI) to monitor contract performance
Create and distribute reporting regarding Quest Diagnostics laboratory performance, footprint and access through use of consolidated laboratory scorecards, facilities database and geo-mapping software (GeoAccess & Map Point) to both internal and external customers
Participate in scheduled audits and provide requested deliverables that support contract system and process compliance in accordance with company standards
Create and update SOPs and playbooks to ensure that processes are aligned with the Centers of Excellence key business objectives
Work cross-functionally with Commercial Leadership, Legal, Health Plans Sales team, Franchises, Regions, Esoteric laboratories and other internal resources to drive Contract Administration Centers of Excellence
Other duties as assigned

Salary Minimum: 88,770.00

Salary Range Mid: 124,300.00

Salary Maximum: 159,830.00

About the Company

Quest Diagnostics

Operates nationwide clinical laboratory testing

Quest Diagnostics provides clinical laboratory testing and diagnostic services. It processes patient samples across a network of laboratories to run a broad menu of 3,000+ tests, including cancer diagnostics and anatomical pathology, and delivers interpretive reports through its medical staff. Tests are performed at its patient service centers, esoteric and rapid-response labs, and outpatient facilities, with results shared with clinicians via connected data systems. What sets Quest Diagnostics apart is its scale and scope: the world’s largest clinical lab network, the broadest test menu, a large team of MDs and PhDs for interpretation, and leadership in cancer diagnostics and pre-employment drug testing, plus extensive clinical trials testing. Its goal is to empower healthcare providers and patients with actionable diagnostic insights to identify, treat, and manage disease, inspire healthy behaviors, and improve health outcomes.

Company size: 10,001+
Company stage: IPO
Headquarters: Secaucus, NJ
Founded: 1967

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