Assistant Director of Housekeeping

Job Description

The Assistant Director of Housekeeping supports the Director of Housekeeping in managing the daily operations of the housekeeping department. This role helps ensure guest rooms, public areas, and other assigned spaces meet the hotel’s standards for cleanliness, presentation, safety, and service. The Assistant Director leads team members, coordinates with other departments, monitors quality and productivity, and helps manage the staffing, supplies, and operating costs. Success in this role is reflected in consistently clean and well-presented rooms and public areas, timely resolution of guest and operational issues, effective team leadership, accurate department records, and responsible use of labor and supplies. 

• Assist with planning and overseeing daily housekeeping operations across guest rooms, public areas, laundry, back-of-house spaces, and residences.
• Inspect rooms and public areas for cleanliness, presentation, maintenance, safety, and compliance with brand standards; track results and address trends.
• Coordinate staffing, schedules, assignments, attendance, and coverage based on occupancy and operational needs.
• Lead daily stand-up meetings to share goals, VIP arrivals, priorities, and operational updates.
• Monitor room status and partner with Front Office, Engineering, and other teams to resolve delays, guest requests, room discrepancies, and maintenance issues.
• Respond to guest concerns promptly and professionally, and follow up to confirm resolution.
• Support, coach, and develop supervisors and team members; assist with recruitment, onboarding, training, performance feedback, and disciplinary processes.
• Manage supplies, amenities, linen, uniforms, and equipment; monitor inventory, productivity, payroll, budgets, and cost controls.
• Ensure compliance with cleaning procedures, guest privacy, workplace safety, and proper chemical handling and storage, including applicable OSHA guidelines.
• Maintain accurate schedules, inspection reports, incident documentation, and other departmental records; communicate significant issues and follow-up needs to leadership.
• Oversee residential housekeeping services with attention to owner preferences, special requests, scheduling, privacy, and luxury brand expectations.

Qualifications

• At least 3 years of housekeeping leadership experience in a hotel or resort. Luxury or full-service hotel experience preferred. 
• Strong knowledge of housekeeping operations, cleaning standards, room inspections, and guest-service practices.
• Ability to lead, motivate, and develop a diverse team.
• Strong communication, organization, problem-solving, and follow-up skills.
• Ability to manage competing priorities and make sound decisions in a fast-paced environment.
• Familiarity with hotel property-management and housekeeping systems, scheduling tools, and standard office software.
• Understanding of workplace safety, chemical handling, sanitation, and hotel privacy procedures.
• Flexibility to work shifts, weekends, holidays, and varied hours as hotel operations require.
• Ability to walk the property and perform inspections throughout a shift, with or without reasonable accommodation. 
• Experience with budgeting, labor management, and inventory control
• Ability to handle guest concerns professionally and effectively

Additional Information

About Auberge Collection
Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

Connect with Auberge Collection on Instagram, TikTok, Facebook, and LinkedIn @Auberge and #AlwaysAuberge

About Friedkin
Friedkin is a privately held family of global brands spanning automotive, entertainment, hospitality, investments, and sports.

Founded in 1969 and headquartered in Houston, Texas, the company is led by Chief Executive Dan Friedkin, and united by a mission to build breakthrough brands that redefine the status quo.

The Friedkin portfolio includes Gulf States Toyota, 30WEST, Accelerated Solutions Group, AS Roma, Ascent Automotive Group, Auberge Collection, Congaree, Copilot Capital, Diamond Creek, Everton Football Club, GSFSGroup, Imperative Entertainment, Legendary Expeditions, NEON, Northside Lexus, Pursuit Sports, The Friedkin Group International, USAL and Westside Lexus.

For more information, please visit www.friedkin.com

The Knox Hotel Employer LLC is an Equal Opportunity Employer, M/F/D/V. The Knox Hotel Employer LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Knox Hotel Employer LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training