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Castrol

Global producer of high-performance lubricants

Technical Service Manager

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeKolkata, West Bengal, IndiaNo salary listed

About the Job

Requirements

  • A bachelor's degree in mechanical engineering, production engineering, metallurgy, chemical engineering, or a related engineering discipline is required.
  • Proven experience in industrial lubricants, greases, high-performance lubricants, metalworking fluids, or technical services within the manufacturing or industrial sector is required.
  • Strong knowledge of industrial lubricant technologies, including hydraulic oils, gear oils, greases, rust preventives, specialty lubricants, soluble oils, and neat cutting oils, is required.
  • Experience supporting industrial applications such as steel plants, rolling mills, TMT manufacturing, bearing manufacturing, automotive components, metal cutting, metal forming, or general engineering operations is required.
  • Ability to conduct technical assessments, troubleshoot application issues, and perform root cause analysis in customer environments is required.
  • Experience supporting product trials, implementations, and technical customer engagements is required.
  • Strong communication, presentation, and stakeholder management skills are required, including the ability to influence technical and commercial audiences.
  • Willingness to travel extensively within the assigned region to support customers and business growth objectives is required.

Responsibilities

  • Provide technical expertise and field-based engineering support to customers and the Sales team across industrial lubricant and metalworking fluid applications.
  • Evaluate customer manufacturing processes, identify performance improvement opportunities, and develop value-based solutions that support new business acquisition and retention.
  • Conduct product trials, technical assessments, and competitive benchmarking activities to support successful product conversions and competitive displacement opportunities.
  • Develop technical business cases and value-selling proposals, and quantify cost-saving recommendations for customers.
  • Perform root cause analysis and troubleshooting for lubrication and metalworking fluid-related challenges, ensuring timely resolution and customer satisfaction.
  • Create and document customer success stories, case studies, and technical value demonstrations to support business growth initiatives.
  • Deliver technical training programs and knowledge-sharing sessions for customers, distributors, and internal stakeholders.
  • Collaborate with cross-functional teams to support product implementation, application optimization, and continuous improvement initiatives across the region.

About the Company

Castrol

Global producer of high-performance lubricants

Castrol is a global leader in high performance lubricants used in cars, industrial applications, ships, and aircraft. It manufactures lubricants and related products and sells them worldwide, serving customers in more than 150 countries. As a wholly-owned subsidiary of BP PLC, Castrol leverages BP’s resources for research, development, and distribution. Its products work by reducing engine and equipment wear, minimizing friction, and protecting components under different operating conditions. Castrol’s breadth of product lines across automotive, industrial, marine, and aerospace markets, along with its global manufacturing and distribution network, differentiates it from competitors that lack the same scale and backing. The company aims to provide reliable, high-performance lubricants worldwide to help customers keep engines and machinery running smoothly and efficiently.

Company size
5,001-10,000
Company stage
Acquired
Total funding
Not listed
Headquarters
Pangbourne, United Kingdom
Founded
1899

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