IT Support Engineer - IT Asset Management

At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.

［業務内容］Key Responsibilities

・Microsoft365、Box等 IT領域アプリケーションにかかる各種問い合わせへの対応・従業員、派遣社員用のスマートフォン（iPhone、Android）及び外部業者への貸出PC等のキッティング、管理・IP電話・PC・スマホ、その他IT機器の定常的な運用（所在確認、利用状況の確認、故障対応）・PC、スマートフォンにかかる各種問い合わせ対応・新入社員のオリエンテーション実施にかかるサポート対応・資産管理、棚卸（弊社内で共有される資産管理シールを当該機器に貼付して、管理）※機器によって月１回～年１回棚卸業務あり

・Responding to various inquiries related to IT applications such as Microsoft 365 and Box
・Setting up and managing smartphones (iPhone, Android) for employees and temporary staff, as well as PCs rented to external vendors
・Regular operation of IP phones, PCs, smartphones, and other IT devices (location confirmation, usage status, troubleshooting)
・Handling various inquiries related to PCs and smartphones
・Support for conducting orientations for new employees
・Asset management and inventory (we affix shared asset management stickers to the relevant equipment for management)
* Depending on the equipment, inventory checks may be conducted once a month ~ once a year

［ポジションの魅力］ Attractive Points of the position

•    国家的に重要な半導体イニシアチブへの参画
•    顧客ポータルプロジェクトに取り組みながら、専門知識を深める
•    急成長する組織でスキルを向上させる

•    Envolve in nationally significant semiconductor Initiative 
•    Expand your expertise while working on customer portal projects
•    Improve skills in a rapidly growing organization

 

We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.

We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.

［応募条件］ Requirements　

■必須要件■ Must Have
 ※経験年数 ： 1~2 年程度

•    Microsoft365・社内ヘルプデスク・PC、スマートフォンキッティング経験・情報システム関連
•    円滑なコミュニケーションが取れる方
•    Excel: 中級レベル以上
•    oその他: PC操作スキル（中級レベル）Teams、Outlook、SharePoint

•    Required years of experience – 1~2 years 
•    Experience in Microsoft 365, in-house help desk, PC and smartphone kitting, information systems relateds
•    Someone who can communicate smoothly
•    Excel: Intermediate level or higher
•    Other: PC Operation Skills (Intermediate Level)
•    Teams、Outlook、SharePoint

　■尚可要件■ Good to Have 
•    ・上記必須項目で、問い合わせやトラブルシューティングにかかる対応・Microsoft PowerPlatFormの利活用やPowerPlatFormを活用した簡易なフォームやアプリの作成・運用経験
•    柔軟な対応が可能な方

•    Handling inquiries and troubleshooting with the above required items
•    Experience using Microsoft Power PlatForm and creating and operating simple forms and apps using PowerPlatForm
•    Flexible supports

　■語学力■ Language Skill
•    英語: 不問
•    日本語‐ JLPT N2 以上

•    English :  Not mandatory
•    Japanese – JLPT N2 or above 
 

[待遇・福利厚生]

◆昇給年1回 ※契約社員は更新のタイミングで見直しあり

◆通勤手当（上限2万円/月）

◆給与詳細：完全年俸制（1/12を毎月支給）

◆残業手当　

◆各種社会保険完備

・ 厚生年金

・ 健康保険（TJK : 東京都情報サービス産業健康保険組合）

・ 雇用保険

・ 労働者災害補償保険

◆健康診断（被扶養者健康診断、人間ドック、婦人科健診など）　

◆65歳定年制 ※役職定年なし

◆社内研修制度（オンライン）

◆試用期間3ヶ月、業務・待遇変更なし

◆受動喫煙防止対策：あり（屋内禁煙）

[Welfare]

◆ Salary increment once a year

◆ Commuting allowance (up to 20,000/month)

◆ Salary details: Full annual salary system (1/12 paid monthly)

◆ Overtime allowance

◆ Equipped with various social insurance

・ Welfare pension

・ Health insurance (Tokyo Information Service Industry Health Insurance Association)

・ Employment insurance

・ Worker's Accident Compensation Insurance

◆ Health checkup (health checkup for dependents, medical checkup, gynecological checkup, etc.)

◆ Retirement age is 65 years old *No retirement age for positions

◆ Referral recruitment system (with benefits)

◆ In-house training system (online)

◆ Trial period: 3 months, no change in duties or benefits

◆ Measures to prevent passive smoking: Yes (no smoking indoors)

 [休日休暇]

◆年間休日120日以上

◆完全週休2日制（土・日）

◆祝日

◆年末年始休暇

◆有給休暇

◆産前産後休暇

◆育児休暇

◆介護休暇

◆忌引休暇　

※常駐先の業務にともなって休日・休暇は変動の可能性があります。すべて大手メーカーのため、年次休暇などは充実している場合がほとんどです。

[Vacations]

◆ Total holidays: over 120 days off per year

◆ 2-day weekend system (Saturday and Sunday)

◆ National Holidays

◆ New Year holidays

◆ Paid vacation

◆ Prenatal and post-natal leave

◆ Childcare leave

◆ Nursing care leave

◆ Bereavement leave

*Holidays and vacation days may change depending on the work place you are stationed. Since they are all major manufacturers, most have generous annual vacations