Marriott International

Manages and franchises hotels around the world

Event Manager

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeNewton, MA, USANo salary listedIn-person

About the Job

Requirements

Education plus schooling in hotel or restaurant management or a related major.
Two or more years of related experience in a high-volume environment.
Familiarity with hospitality industry practices and Marriott Systems is preferred.

Responsibilities

Represent the company to customers and supervise the coordination and planning of assigned group catering and events.
Perform and supervise preparation for group catering and events, including completing Banquet Event Orders, meeting-room setup specifications, banquet food and beverage arrangements, audio-visual arrangements, program details, attrition, deposits, billing details, and payment collection in compliance with cash-handling, credit-card transaction, and accounting policies and procedures.
Prepare event documentation and coordinate with Sales, hotel departments, and customers to ensure consistent, high-level service throughout pre-event, event, and post-event phases.
Ensure seamless turnover from sales to service and then back to sales.
Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events.
Assess customer needs, meet service quality standards, and evaluate customer satisfaction.
Develop creative approaches to products, services, situations, and problem-solving; adapt effectively to major changes in work tasks or the work environment.
Develop and sustain productive customer relationships, seek information to understand and address customer needs, and maintain a strong customer focus.
Report maintenance problems promptly to Engineering through proper channels.
Order supplies and maintain accurate inventory as assigned.
Respond to guest requests, concerns, and problems to ensure guest satisfaction.

Desired Qualifications

Familiarity with hospitality industry practices and Marriott Systems.

Additional Information: This hotel is owned and operated by an independent franchisee, Pyramid Global Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Summary:

The Event Manager is responsible for representing the company to customers and supervises the coordination and planning for assigned group catering and events.

Perform and supervise preparation for group catering and events including completion of Banquet Event Order (BEO), meeting room set up specifications, banquet food and beverage, audio visual, program details, attrition, deposits, billing details and collection of payments in compliance with cash handling, credit card transactions and accounting policies and procedures.

Prepare all event documentation and coordinate with Sales, hotel departments and customer to ensure consistent, high-level service throughout the pre-event, event and post-event phases of hotel events. Ensure seamless turnover from sales to service and then back to sales. Recognize opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Has knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skilled originality and has the ability to come up with unusual or clever ideas about products, services or situations or to develop creative ways to solve a problem. Practices being adaptable and have the ability to effectively adjust to major changes in work tasks or the work environment.

Possess a strong customer focus to develop and sustain productive customer relationships; actively seeks information to understand and address customer needs. Ensure maintenance problems are promptly reported to Engineering through proper channels. Order supplies and maintain accurate inventory as assigned. Respond to guest requests, concerns and problems to ensure guest satisfaction.

Qualifications:

Education plus schooling in hotel/restaurant management or related major.
Two or more years of related experience in a high-volume environment.
Familiarity with hospitality industry practices and Marriott Systems preferred.

Benefits:

Medical, Dental, Vision, Life & Disability Plans, 401(k) Retirement Savings Plan, PTO, Sick, Paid Holidays

This company is an equal opportunity employer.

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About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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