Sales & Customer Support Associate

The Sales & Customer Support role provides critical day-to-day support to our B2B customers and our Sales organization. This position ensures accurate and timely order processing, assists with pricing and promotional compliance, coordinates logistics, and responds promptly to customer needs. By delivering reliable, high-quality service, this role helps maintain strong customer relationships and enables the Sales team to drive growth and results.

Key Responsibilities

Sales & Service

• Enter customer orders accurately and efficiently while identifying potential up-sell or cross-sell opportunities.
• Deliver exceptional customer service through professional, responsive communication.

Order Management

• Process, track, and manage customer orders, returns/credits, and inventory availability.
• Ensure orders meet stated timelines and follow internal standards and procedures.

Problem Resolution

• Investigate, address, and resolve customer or sales concerns quickly and effectively.
• Provide clear communication and follow-through until issues are fully resolved.

Relationship Management

• Build strong rapport with customers and internal partners.
• Document interactions and maintain accurate, up-to-date customer records.

Cross-Functional Collaboration

• Partner with Sales, Operations, Logistics, and other teams to ensure customer satisfaction.
• Escalate issues appropriately and collaborate to develop solutions.

Product & Process Knowledge

• Develop and maintain thorough knowledge of Lipari Foods’ product lines, programs, and internal procedures.
• Use product knowledge to support customer needs and enhance the customer experience.

Requirements

Knowledge & Experience

• High School diploma or GED required.
• Minimum 1 year of experience in a customer service–focused role.
• Proven track record of customer-centric mindset with a commitment to delivering excellent service.
• Strong verbal and written communication skills.
• High attention to detail and the ability to manage multiple tasks at once.
• Proficiency with computer systems used for communication, order entry, and order tracking.
• Ability to thrive in a fast-paced environment and meet performance and productivity expectations.

 Headquartered in Warren, Michigan, Lipari Foods is a leading independent distributor built around global and specialty foods. With a customer-first mindset, they serve customers through 67 depots across 32 states and growing. Lipari brings the world’s most craveable flavors to shelf with an end-to-end approach that combines exclusive and owned brands, retail services, innovative tools, and dependable delivery across 10 categories including deli, bakery, frozen/dairy, specialty grocery, international specialty, meat/seafood, packaging, confections, foodservice/prepared foods, and convenience.