Field Service Engineer

Job Description

If you’ve got the ideas, we’ve got the company.

Veolia is an industry leader in solving the world’s most pressing water reuse, industrial, irrigation, municipal, and drinking water needs. Through desalination, advanced membrane, separation solutions, and water reuse and wastewater management and process technologies, VEOLIA delivers added value to its customers. 

The Field Services provides direction and assistance to the work group to meet assigned objectives. In this role, you will work within defined parameters to make decisions, apply concepts to issues of moderate complexity, and resolve issues through immediate troubleshooting action or short-term planning and plan for long-term preventive action.

Reporting to the Service Manager (Singapore), specific responsibilities for the position include but are not limited to:

Responsibilities/Job Descriptions: 

• Provide SERVICE EXCELLENCE, general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, stock inventory, and installation of Veolia products
• Act as VEOLIA point of contact for the customer.
• Provide on-site interpretation of data and technical instruction 
• Provide Technical Sales and Account/Sales Manager with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
• Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
• Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
• Assist customer in scheduling maintenance and workload
• Assure that equipment and parts meet established schedules
•  Review reported malfunctions and identify/analyze any undesirable trends
•  Make recommendations on findings
•  Review effectiveness of maintenance actions to identify training needs
•  Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
• Manage, Operate and Maintain UPW / RODI / Water treatment plant contracts 
• Maintain availability on a 24-hour per day/365 days per year call basis to ensure coverage for EHS and production emergencies 
• Initiate & implement required modification and retrofit projects (Value-Added Projects)
• Execute customer orders and provide sales support to internal and external parties

Qualifications

• Mechanical/Electrical/Instrument or equivalent degree in engineering from an accredited university
• Must be proficient with Google Workspace and Microsoft applications 
• Possess experience in managing site team consist of 4 – 6 team members
• 2 - 3 years’ experience in the operation & maintenance of UPW / water treatment system or facility operation (Filters, RO, UV, Ion Exchanges, EDI, UF)

Additional Information

Added Advantages:

• Experienced on control system (SCADA or HMI)
• Strong Knowledge on water treatment system
• Strong oral and written communication skills
• Able to interface at all levels of the organization both internally and externally
• Strong interpersonal and leadership skills
• Proven analytical and quality improvement ability

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.