Technical Customer Service Associate @ Veeva Systems

INACTIVE

Full-Time

Technical Customer Service Associate

Posted on 1/3/2024

Veeva Systems

5,001-10,000 employees

Cloud computing services for pharmaceutical companies.

Junior

Oxford, UK

Required Skills

Communications

Customer Service

PowerPoint/Keynote/Slides

Requirements

1+ year relevant experience in a customer service role
Effective communication, organizational, and time management skills
Professional telephone manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills (French, English)
Ability to quickly understand client requirements and needs and articulate potential solutions

Responsibilities

Advise end users on best practices when using Veeva's applications
Identify and resolve client issues associated with Veeva's applications
Build strong and professional relationships with all users of Veeva's applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

This Role is ideal if you are looking to build a career with a company that has track record of success and excellent corporate culture grounded in our values – Do the Right Thing, Employee Success, Customer Success and Speed. If you are driven to provide an excellent customer experience and work with software, this job is for you!

What You’ll Do

Advise end users on best practices when using Veeva’s applications
Identify and resolve client issues associated with Veeva’s applications
Build strong and professional relationships with all users of Veeva’s applications
Provide recommendations/feedback on client service improvements and product development
Maintain the highest standards of customer service, quality, and professionalism with customers and coworkers
Maintain accurate records of all email/telephone/chat correspondence related to the role

Requirements

1+ year relevant experience in a customer service role
Effective communication, organizational, and time management skills
Professional telephone manner
Demonstrated competence in standard computer packages (Word, Excel, PowerPoint)
Excellent verbal and written communication skills (French, English)
Ability to quickly understand client requirements and needs and articulate potential solutions

Perks & Benefits

Allocations for continuous learning & development
Private Health Insurance

#RemoteUK

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].

Veeva Systems

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Website

View Company Profile

Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.

Company Stage

IPO

Total Funding

$224M

Headquarters

Pleasanton, California

Founded

2007

Growth & Insights

Headcount

6 month growth

↑ 3%

1 year growth

↑ 22%

2 year growth

↑ 39%

Benefits

Parental leave

PTO

Free food

Health, dental, & vision insurance

Gym membership reimbursement

INACTIVE