Knowledge Systems Specialist 1

Summary
 

Why should you join the BlueCross BlueShield of South Carolina family of companies? Other companies come and go, but for more than seven decades we’ve been part of the national landscape, with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina … and much more. We are one of the nation’s leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy, consider joining our team!

Description
 

Position Purpose:

This position primarily will create and maintain Genesys knowledge articles, manage SME reviews and approvals, apply queue-specific labels, support Agent Copilot profiles, perform content QA and search validation, assist with LOB knowledge governance, and track inventory, adoption, and performance reporting. Promotes blended learning/communication solutions using innovative technology or tools to meet business goals. Writes/edits educational materials/web-based training and communications to influence the internal/external customers of corporation/its subsidiaries. Work product is web enabled E-learning, traditional educational/communication materials or blended solution. Must consult with Corporate Communications for to assure adherence to Brand rules and/or corporate style. Also works with Corporate Communications to come up with concepts for design/layout of publications. May be responsible for the maintenance of information on the division's website/intranet site.

Location:

This is a full-time position (Monday through Friday, 40 hours per week) based in Columbia, South Carolina. The role will be fully onsite during the initial training period, with the opportunity to transition to a hybrid schedule of three onsite days and two work-from-home (WFH) days per week. Please note that this schedule is subject to change based on business needs and/or employee performance.

This position is not eligible for sponsorship now or in the future.

What You’ll Do:

• Assists with and/or writes/edits copy/proofs various internal/external education and/or communications materials for the company/subsidiaries/subscribers/etc. Targeting external customers, business partners (materials include/not limited to written correspondence, Medicare advisories, special bulletins, provider workshop/educational materials, on-line training courses, manuals, brochures, sales promotions, training manuals, radio/TV, etc.).
• Ensures all functional areas have reviewed and approved communication pieces for content/grammar/spelling accuracy and makes any necessary revisions. Coordinates printing and distribution (internal and external) of said materials.
• Creates/writes/edits/updates and manages content, education materials, and web-based training courses on the division's internal and/or external websites. May suggest and/or develop and review layout of web-based training modules.
• Works with business partners, colleagues, customers, etc. to identify business needs for communication and/or educational materials. Research/identifies available reference sources to successfully complete projects. Ensures that all guidelines are met with respect to proper usage of logos and brands.
• Tracks projects and maintains high level of customer service with customers. May prepare/maintain cost reports, analyzes budget impact and status, and recommends use of funds for communications, education, and publications. Ensures appropriate staff and management are informed of project status.

To Qualify for This Position, You’ll Need the Following:

Required Education:

• Bachelor's in a job-related field

Required Work Experience:

• 1 year of communications or publications experience.
  

Required Skills and Abilities:

• Collaborates with stakeholders.
• Coordinates production.
• Designs communication materials.
• Plans development projects.
• Presents concepts to clients.
• Writes communication content.

We Prefer That You Have The Following:

• Experience using tools such as Microsoft Copilot, ChatGPT, Claude, Gemini, or similar generative AI tools.
• Knowledge Content Management experience or exposure to Knowledge content management systems (i.e Genesys).  
• Working knowledge of MS Excel.
• Strong written communication and attention to detail.
• Some exposure to data visualization tools.
• Experience creating Pivot tables. 

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email[email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

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