Cabin Crew Allocations Analyst

Qantas taps Expedia Group B2B for 2027 Hotels and holidays platform overhaul. The new technology stack will bring hotel and package booking, Qantas Points, trip management, machine-learning recommendations and expanded flight bundling into a more integrated digital experience. Expedia Group B2B technology on display at Explore 2026. The company's B2B platform will power the next Qantas Hotels & Holidays and Jetstar Holidays booking experience. Key takeaways. * Expedia Group B2B will power the end-to-end technology behind Qantas Hotels & Holidays and Jetstar Holidays under a new strategic partnership with Qantas Loyalty. * The upgraded platform is scheduled to launch in the first half of 2027, with build and integration work already underway. * Planned features include deeper Qantas App integration, improved self-service, machine-learning recommendations and holiday packages that can include premium seating and partner codeshare flights. * Qantas Hotels, Holidays and Tours generated $1.6 billion in booking transaction value in FY2026, underlining the commercial importance of the platform within Qantas Loyalty. (NEWS) SYDNEY, New South Wales, Australia, 2026-Oct-01 - /Travel PR News/ - Qantas Loyalty is preparing a major rebuild of its hotel and holiday booking business, selecting Expedia Group to provide the technology behind Qantas Hotels & Holidays and Jetstar Holidays from the first half of 2027. The partnership shifts the focus from a conventional accommodation booking engine toward a more integrated travel platform. Expedia Group B2B will power the end-to-end experience, giving customers one place to search and book hotels and holiday packages, earn and redeem Qantas Points and manage their trips. Build and integration work is already underway, according to the September 30 partnership announcement, with launch targeted for the first half of 2027. A wider digital role for Hotels & Holidays. The new platform will be built on Expedia Group B2B's Composable Agentic Template, a technology framework designed to let partners assemble travel functionality around their own customer experience. For Qantas, the planned changes include deeper integration into the Qantas App and more self-service options for travellers managing bookings. Machine learning will also be used to generate property and holiday recommendations, while package customers are expected to gain more flexibility in how they combine accommodation with flights. Qantas says the new system will support packages that include premium cabin seating and flights operated by codeshare partners. That makes the project broader than a hotel-platform refresh. The aim is to bring more parts of the journey into a single branded experience while keeping Qantas Points at the centre of how frequent flyers earn and redeem across travel products. A significant part of the Qantas Loyalty business. Hotels and holidays already represent a substantial part of Qantas Loyalty's non-flight activity. In its FY2026 results, Qantas reported $1.6 billion in total transaction value across Hotels, Holidays and Tours bookings, up 3 per cent from the previous year. The same results showed Qantas Frequent Flyer membership reaching 18.9 million, with points redemption rising across the broader loyalty portfolio. A more tightly integrated Hotels & Holidays platform therefore gives Qantas another way to connect flight activity, accommodation bookings and points use within the same customer relationship. Travellers can currently book accommodation through Qantas Hotels and packages through Qantas Holidays. The existing services will continue while the replacement platform is developed. Expedia brings a broader B2B technology stack. For Expedia Group, the agreement adds Qantas to a B2B business that increasingly supplies travel inventory and infrastructure behind other companies' branded customer experiences. Expedia Group B2B has been expanding beyond accommodation into a wider set of trip components, including flights, activities, ground transport, payments and servicing. An Expedia Group B2B update from Explore 2026 outlined the company's push toward connected-trip technology, expanded APIs and AI-supported partner tools. Those capabilities align closely with the Qantas project's emphasis on personalisation, integrated trip management and faster deployment of future features. Jayne Davey, Qantas Loyalty Executive Manager, Business to Consumer, said the partnership is intended to give Qantas access to technology that can support more customised search and booking while providing a foundation for continued product development. Carolina Cabero, SVP Sales at Expedia Group B2B, said the platform is being designed to connect supply, pricing, payments, loyalty and digital experiences within one system while still allowing Qantas to shape the customer-facing product around its own members and partners. Hotel suppliers are part of the technology shift. The agreement also has implications for accommodation partners. Qantas says the new system will introduce more seamless connectivity options for hotel suppliers and give the business access to Expedia Group B2B's continuing technology releases rather than relying on a more static platform. For customers, the most visible changes will come when the new booking experience launches in 2027. For Qantas Loyalty, however, the larger strategic move is happening behind the scenes: consolidating more of the Hotels & Holidays journey onto a technology platform designed to combine accommodation, packages, flights, loyalty and servicing within one digital ecosystem.

His claim forms said 2014. He says he didn't know until 2023. Now Qantas wants everything. A pilot says he didn't know he was sick. His own paperwork tells a different story By Elaine Abasta 29 Sep 2026 A Qantas pilot suing the airline over loss of licence insurance has been ordered to hand over more than six years of medical and personal records - after the Federal Court found his own claim forms and medical declarations undercut his position. The pilot brought a claim under the Fair Work Act 2009, alleging Qantas breached clause 25 of the Qantas Enterprise Agreement. At the centre of the dispute is the airline's Loss of Licence Insurance Plan, which according to the proceedings provides a capital benefit to eligible pilots. Qantas hit back with a defence that could end the claim entirely. It argued the pilot was ineligible because he had failed to disclose "medically significant conditions" to the Civil Aviation Safety Authority, as required under the Civil Aviation Safety Regulations 1998. The airline's case was that from around November 2018 - years before the pilot says he received any relevant diagnosis - he had one or more such conditions and knew about them. That is where his own paperwork became the problem. Four documents, one question. Qantas pointed the Federal Court to four pieces of evidence, each bearing the pilot's name or signature. A letter from the Workplace Law Group dated October 22, 2024 referred to anxiety, sleeplessness, exhaustion and medication from November 2018 onwards. A report from Dr Campbell Crilly dated July 3, 2023 recorded prior use of two prescription medications. A medical status form the pilot signed on August 19, 2024 noted symptoms dating from 2019. And a MetLife claim form he signed on February 26, 2026 recorded symptoms going back to 2014 and a medical consultation in May 2023. The pilot's position was straightforward: he did not receive a diagnosis of any relevant condition until July 2023, when Dr Crilly made that diagnosis. Before that point, he argued, he could only have experienced symptoms - and symptoms are not the same thing as conditions. His lawyers cited tribunal decisions drawing a clear line between a diagnosed medical condition on one hand, and symptoms or medication use on the other. The Federal Court, sitting in its Fair Work Division in Queensland, was not asked to decide that question at this stage. It was asked only whether Qantas had put enough on the table to justify ordering the pilot to search his records. It found Qantas had. "No matter how minor" A key thread in the ruling was the breadth of the regulatory definition itself. Under the Civil Aviation Safety Regulations, a "medically significant condition" captures any illness, injury, bodily or mental infirmity, defect or incapacity - qualified by the words "no matter how minor." Previous tribunal decisions had described the definition as being deliberately drafted to carry the broadest possible effect. The court did not resolve whether symptoms alone could amount to a medically significant condition - it said that question was for the trial judge. But it found Qantas's argument was not so lacking in merit that it could be set aside, noting this specific question had not previously been decided by the Federal Court. Discovery was ordered across the period from January 2018 to August 20, 2024, limited to conditions that continued for longer than seven days. The pilot must produce documents covering any illness, injury, infirmity, defect, incapacity, abnormal psychological state, or drug dependence during that window - by electronic means, by October 21, 2026. The pilot had argued the search would be oppressive, potentially requiring him to trawl through years of personal records including text messages and diary entries for references to everyday complaints such as headaches or sleeping difficulties. The court was not persuaded, noting no evidence had been put forward showing the likely volume or cost of compliance would be disproportionate to the importance of the issue at stake. Costs were reserved. The substantive hearing - including whether the pilot's claim under the insurance plan survives the disclosure defence - is yet to be listed. For claims teams handling loss of licence and group disability products, the case is a sharp example of how a claimant's own paperwork across multiple touchpoints - claim forms, medical status declarations, solicitor correspondence - can give an insurer the evidentiary foundation it needs to unlock the full medical record. The discovery ruling is an interlocutory decision and no findings have been made on the merits of the dispute. The question of whether the pilot had disclosable conditions, and whether he was entitled to the insurance benefit, remains to be determined at trial.