Full-Time

Strategic Business Operations Manager

Community Support

Airbnb

Airbnb

10,001+ employees

Online marketplace for lodging and experiences

Compensation Overview

$168k - $210k/yr

+ Bonus + Equity

Company Historically Provides H1B Sponsorship

Remote in USA

Remote

Must reside in a state Airbnb, Inc. has a registered entity.

Category
Operations & Logistics (1)
Business & Strategy (1)
Required Skills
Product Management
Risk Management
Data Analysis

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Requirements
  • 10+ years experience managing large scale operations and strategy in roles with increasing responsibility
  • Experience with process design and optimization, strategic operations and customer support strategies
  • Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams
  • Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute
  • Excellent stakeholder management skills - including proven experience working with senior leaders on global programs
  • Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly
  • Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale
  • Ability to thrive in ambiguity in a fast-paced, hyper-growth organization
  • Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions
  • Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes
  • Operations, Management Consulting or Financial/analytics background preferred
Responsibilities
  • Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts
  • Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers
  • Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint
  • Create an operational management system: Build an operating management system to track program performance across a global network of partner sites
  • Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices
  • Establish program success criteria: Establish Metrics to measure the success of the good will initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets
  • Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence
  • Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making
  • Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance
  • Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts
  • Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization
  • Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives
  • Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets
Desired Qualifications
  • Experience using SQL, Python and/or Tableau is preferred
  • Operations, Management Consulting or Financial/analytics background preferred

Airbnb operates an online marketplace that connects travelers with lodging and experiences hosted by local people. Hosts list properties—from single rooms to entire homes—and guests can book stays or curated experiences through the platform. The service works on a commission model: Airbnb earns a percentage of each booking made on its site. The platform supports a global network of hosts and guests, aiming to make travel more local and authentic. It differentiates itself by offering millions of hosts and experiences worldwide, creating a broad one-stop marketplace where travelers can find unique stays and activities in nearly every country. The goal is to enable people to monetize their spaces and passions while giving travelers access to diverse, authentic travel options.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

2007

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Simplify Jobs

Simplify's Take

What believers are saying

  • Emerging markets driving growth with India nights up 50% and Brazil over 20% in Q1 2026.
  • App bookings now 63% of total nights, strengthening primary channel engagement.
  • 'Ticket-to-Passport' trend from FIFA World Cup 2026 enables monetization of event-based travel demand.

What critics are saying

  • NYC Local Law 18 eliminates ~90% of inventory, reducing gross bookings in a top-3 US market.
  • Global regulatory pressure in Paris, Berlin, and Barcelona threatens inventory growth via registration mandates.
  • Competitors like Hyatt and Marriott target business travelers with verified safety and corporate billing.

What makes Airbnb unique

  • Global marketplace with 5 million hosts offering unique stays beyond standard hotels.
  • Integrated platform combining lodging, experiences, and emerging lifestyle services like grocery delivery.
  • AI-driven personalization creates single itineraries stitching stays, experiences, and services together.

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Benefits

Comprehensive health plans

Paid volunteer time

Healthy food and snacks

Generous parental and family leave

Learning and development

Annual travel and experiences credit

Growth & Insights and Company News

Headcount

6 month growth

3%

1 year growth

3%

2 year growth

5%
WGOW-FM
Jun 26th, 2026
Airbnb expands holiday party crackdown.

Airbnb expands holiday party crackdown. NATIONWIDE, U.S. (WDEF) - Airbnb is rolling out enhanced anti-party measures across the United States ahead of the Fourth of July holiday weekend. The company says its technology and AI algorithms are designed to identify certain higher-risk bookings for entire-home rentals and redirect guests to alternative accommodations, such as private rooms or hotels. The effort marks the fifth consecutive year Airbnb has implemented the holiday-specific safeguards. According to Airbnb, more than 20,000 people were redirected from booking entire-home listings during the Fourth of July holiday period last year. The company says the technology helps reduce the risk of disruptive parties, which are prohibited on the platform year-round. Airbnb says the system works alongside its broader reservation screening tools, which use machine learning to identify potentially higher-risk bookings throughout the year. Since 2017 Airbnb has had a global party ban on stays. As part of the holiday push, Airbnb is also reminding parents, grandparents and guardians about its policies regarding minors. Individuals under 18 are not allowed to have Airbnb accounts, and adults may not book accommodations for minors unless they will be present for the duration of the stay. The company warns that violating those policies could result in account suspension, canceled trips, financial liability for property damage and, in some cases, involvement from law enforcement. Airbnb says the measures appear to be having an impact. According to the company, fewer than approximately 0.06 percent of U.S. stays in 2025 resulted in a reported party. Additional resources available through Airbnb include a Neighborhood Support Line for residents, a 24-hour Safety Line for hosts and guests, noise sensor programs for hosts and dedicated support channels for law enforcement.

OwnerRez
Jun 5th, 2026
Airbnb Earnings Protection, expanding STR regulations, and summer booking predictions.

Airbnb Earnings Protection, expanding STR regulations, and summer booking predictions. * Posted on June 5, 2026 * By Zach A This week's roundup covers Airbnb's new Earnings Protection program, major short-term rental regulation changes in Cleveland, Ohio, and Florence, Italy, and AirDNA's latest analysis on how rising gas prices could influence booking behavior this summer. Let's dive in. Airbnb announced this week that it will be rolling out a new insurance plan for hosts called Earnings Protection, offered in partnership with MIC Global. Currently available in 45 U.S. states, with plans to expand to all 50 states in early 2027, the optional paid insurance plan is designed to cover lost income for hosts during unexpected events such as natural disasters or severe property damage. Coverage amounts will be calculated using a listing's historical earnings rather than a fixed payout. Airbnb says hosts must have five or fewer listings, more than 50 reserved nights in the past year, and have hosted on Airbnb for at least one year to qualify. The city of Florence, Italy, approved a major expansion of its short-term rental restrictions on Thursday, increasing the number of affected properties from roughly 35,000 homes to more than 100,000. The new measure extends the existing limits beyond the historic center into several additional neighborhoods, with officials noting concerns over overtourism. Existing short-term rental operators in these areas will be allowed to continue operating under current permits through May 2028, when Florence plans to establish a new licensing system aimed at reducing the number of short-term rentals in the city. On Monday, Cleveland City Council voted 14-1 to approve new short-term rental regulations after years of debate. The new rules, which will take effect in 180 days, require short-term rental operators to obtain an annual license, pay hotel taxes, designate a local contact who can respond to complaints within an hour, and comply with a new density cap limiting short-term rentals to 10% of homes on a block or within a building. The ordinance also includes fines of up to $5,000 for violations. Dave Stokley, leader of the Northern Ohio Short-Term Rental Association, noted in an interview with Cleveland.com that most short-term rental owners agree with "95% of the rules" but believe the density cap could reduce lodging options for visitors and force responsible operators out of business. AirDNA released an interesting analysis this week examining how rising gas prices may impact booking behavior this summer. Using guest travel data from 2025, the report suggests travelers may favor shorter, closer-to-home vacations over further destinations as transportation costs increase. AirDNA noted that Jackson Hole, Wyoming, Bozeman, Montana, and Park City, Utah, were among the markets that attracted guests from the farthest distances in 2025, while many mountain and coastal destinations appear to be better insulated from higher fuel costs. While this data can only produce projections, it may help operators adjust pricing and revenue strategies based on expected demand. As traveler behavior shifts and cities continue to refine their approach to short-term rentals, expect more changes across the vacation rental industry this summer. Check back next week for the latest news.

Hacker News
May 27th, 2026
Airbnb-backed WeRoad raises $58M to take its group travel platform to the US.

Airbnb-backed WeRoad raises $58M to take its group travel platform to the US. 3 3 minutes read WeRoad, the Milan-based group travel startup, has raised a $58 million Series C round led by Airbnb as it prepares for its first major expansion outside Europe. The funding brings the company's total capital raised to roughly $100 million and will finance WeRoad's push into the U.S., beginning with Austin. The new investment reflects a bet that the next generation of travel companies may look less like booking platforms and more like social platforms designed to facilitate real-world connections. The U.S. launch also arrives as loneliness, particularly among younger consumers, has become both a public health concern and an emerging business opportunity. When much of the tech industry remains focused on AI, WeRoad is positioning itself as part of the growing "IRL economy," a category of startups monetizing offline interaction rather than screen time. Companies like Timeleft, 222, and Pie are pursuing similar ideas through dinners, clubs, events, and community-based experiences. The idea behind WeRoad came from the founders - Paolo De Nadai, Fabio Bin, and Erika De Santi - seeking connection themselves. "It started from a very personal need. When you finish college and start working, it becomes harder to find people to travel with. Friends were settling down, having kids, moving away, or simply couldn't align schedules anymore," De Nadai told TechCrunch. "My cofounder Fabio and I both tried companies offering similar group travel experiences for solo travellers, but while the trips were good, something was missing. The guides were professional local experts, and the groups were mixed in age, and people didn't really see eye to eye. People were traveling together, but not really connecting." The founders' response was to redesign group travel around shared interests. WeRoad trips are primarily designed for younger travelers and grouped around shared interests and travel styles. Customers can book trips through the platform based on themes such as beach vacations or skiing. "We asked ourselves, 'What if we created trips for Millennials and Gen Z travellers, bringing together people from the same age groups with shared cultural references but completely different backgrounds, and focused on creating real bonds between them?'" De Nadai added. Before each trip begins, travelers are added to a WhatsApp group managed by the group leader so members can begin getting to know one another ahead of time. Groups typically include between eight and fifteen travelers. "The biggest concern people have is rarely the destination," De Nadai said, but usually concerns that they won't connect with the group. To address that, WeRoad intentionally structures itineraries around social dynamics. More adventurous or collaborative activities are often scheduled early in the trip to help break the ice. Most itineraries last between 10 and 12 days, though the company has also introduced shorter weekend formats aimed at first-time customers. According to WeRoad, roughly 60% of travelers eventually book another trip. Additionally, instead of traditional tour guides, WeRoad has "group leaders," coordinators closer in age to travelers who act more like travel companions. The company now works with more than 4,000 group leaders globally. "We're not looking for destination experts, but for people with travel experience and strong soft skills. Can they lead a group, handle tension, adapt when plans change, and help strangers connect?" De Nadai said. WeRoad has also begun expanding beyond travel itself. In 2025, the company launched WeMeet, an app focused on local in-person gatherings, including dinners, hikes, yoga classes, running groups, after-work drinks, and board game nights. WeRoad says more than 50,000 people attended WeMeet events across 35 cities last year, while the app reached 150,000 downloads. The company says WeMeet will also play a central role in its U.S. expansion strategy. Rather than immediately scaling nationwide, WeRoad plans to focus on a small number of cities first, beginning with Austin, where it will recruit group leaders, organize local events, and build community partnerships before expanding further. "We'll be launching WeMeet events across multiple U.S. cities throughout 2026, starting with Austin because of its incredible energy and vibrant community scene," De Nadai said. Whether companies can build lasting businesses around loneliness and social connection remains an open question. But investors are increasingly betting that the demand is real. WeRoad says it generated €130 million in revenue in 2025, up 30% year over year, while taking more than 100,000 travelers on trips last year alone. Since launching in 2017, the company says it has organized travel for more than 300,000 customers across over 1,000 itineraries globally. When you purchase through links in its articles, Real Hacker may earn a small commission. This doesn't affect its editorial independence.

Yahoo Finance
Apr 13th, 2026
Uber hits $52B revenue vs Airbnb's $12.3B as gap widens to $40B in four years

Uber has raised its revenue gap over Airbnb from $11.4 billion to nearly $40 billion in four years, according to recent quarterly results. Uber generated $52 billion in annual revenue for 2025, whilst Airbnb reported $12.3 billion. Uber, which connects consumers with ridesharing, delivery services and freight matching, recently deployed robotaxis in Dubai and reported a 2% net income margin for the quarter ended 31 December 2025. Airbnb, operating a global accommodation marketplace, recorded a 12% net income margin for the same period. Despite lower revenues, Airbnb trades at higher valuations, with a price-to-sales ratio of 6.6x versus Uber's 2.9x, and a price-to-earnings ratio of 32.3x compared to Uber's 15.3x.

FOX 13 Seattle
Apr 10th, 2026
Airbnb tool shows Seattle homeowners how much they could earn during World Cup.

Airbnb tool shows Seattle homeowners how much they could earn during World Cup. Published April 10, 2026 4:38pm PDT One year from today, the U.S. Men's National Team will play a 2026 FIFA World Cup match at Lumen Field in Seattle. With an estimated 750,000 visitors expected for the tournament, Western Washington homeowners are now considering becoming Airbnb hosts to accommodate the demand. The brief. * * Airbnb has launched a tool estimating how much Seattle residents can earn by renting out homes during the 2026 World Cup. * Seattle will host six matches at Lumen Field, with demand for stays already rising sharply. * Hosts in Seattle must have city permits to legally rent out their homes, or risk fines. SEATTLE - With the World Cup just around the corner in Seattle, Airbnb has launched a new tool showing how much Seattleites could earn by renting out their homes for the global tournament. What To Know: Seattle is hosting six World Cup matches at Lumen Field between June 15 and July 6, with the event expected to draw millions of visitors. Whether you're a soccer fanatic who already secured tickets, or if you want to get out of town to avoid all the tourists, if you live in the Seattle area, you can make a pretty penny to rent out your home. Airbnb's Host Earnings Calculator gives individualized estimates for World Cup bookings in Seattle based on location, availability and type of listing. Users can adjust how many days they plan to host and see how many matches fall within the timeframe. Host Earnings Calculator Airbnb calculates rental costs in Seattle during the 2026 FIFA World Cup. By the numbers: According to the website, some Seattle homes could make up to $11,000 during the 2026 FIFA World Cup, though exact earnings across the city vary. Airbnb says demand is already rising, with searches for stays in host cities up 80% during the tournament. The company is also offering $750 to new hosts who welcome their first guests by July 31. Seattle residents must have a business license certificate and short-term regulatory license from the city to legally host, or risk fines. The annual permit costs about $75 per unit. You can check out the World Cup Host Earning Calculator on Airbnb's website.