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St. Luke's University Health Network

Regional academic health network

Financial Counselor

Full-TimeUpdated on 10/24/2026
No salary listed
Junior
Quakertown, PA, USA+7 moreMore locations: Stroudsburg, PA, USA | Easton, PA, USA | Phillipsburg, NJ, USA | Allentown, PA, USA | Bethlehem, PA, USA | Lehighton, PA, USA | Sellersville, PA, USA
In PersonMust be willing to travel to and cover any St. Luke's campus as needed.
Medical, Clinical & VeterinaryClinical Support & Patient Administration

About the job

Requirements
  • High school graduation or equivalent is required.
  • One to two years of healthcare experience in a billing department or insurance-related field is required.
  • At least one to two years of work experience with hospital admitting, as a payer, in a hospital business office, or in a related business area is required.
  • Basic accounting and medical terminology, including ICD-9, ICD-10, and CPT coding, are required.
  • Overall knowledge of the revenue cycle and accounts receivable is required.
  • Knowledge of billing requirements, financial counseling, and payment options or collections is required.
  • Must be willing to travel to and cover any St. Luke's campus as needed.
  • Must be able to sit up to eight hours per day, four hours at a time; frequently use hands and fingers for data entry; occasionally walk and push up to 250 pounds in a wheelchair; occasionally carry or lift up to 10 pounds; and hear normal conversation and see with general vision.
Responsibilities
  • Promptly and courteously receive and process customer and patient inquiries.
  • Accurately and promptly verify third-party payer and workers’ compensation benefits for inpatients.
  • Ensure Medicare patients receive IMM signatures within 48 hours or have letters sent, and ensure Medicare Secondary Payer screens are completed accurately.
  • Follow up with inpatients and high-dollar patients who lack secondary coverage after Medicare.
  • Use Search America to evaluate patients for the hospital Financial Assistance Program and obtain necessary financial documentation supporting eligibility for all self-pay accounts, including self-pay point-of-service accounts referred by Admission Services, self-pay SAT accounts referred by Outpatient Registration, and high-dollar outpatient self-pay cases appearing on the high-dollar report or referred by a Financial Representative.
  • Process PATHS closeout letters.
  • Refer patients to PATHS and document the referrals on the I drive.
  • Follow up on email and mail requests.
  • Answer the Financial Counseling phone line and retrieve messages daily.
  • Answer walk-in billing questions.
  • Resolve or assist with complaints, misunderstandings, and inquiries related to insurance coverage or billing issues.
  • Occasionally cover community events on weekends as required.
Desired Qualifications
  • Prior experience analyzing insurance coverage and benefits is a plus.
  • Bilingual ability in English and Spanish is preferred.

About the company

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St. Luke's University Health Network

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St. Luke's University Health Network is a nonprofit academic health network serving eastern Pennsylvania and neighboring communities. The network operates hospitals, physician practices, urgent care, outpatient centers, home health, research, and health-professions education. It serves patients, families, clinicians, students, researchers, and communities across its regional footprint. Its operating model centers on integrated care, education, and research supported by systemwide clinical, technology, facilities, and administrative functions. Teams work across nursing, physicians, allied health, research, education, technology, facilities, administration, and patient access. Teams support coordinated daily delivery.

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