INACTIVE
Full-Time
Customer Care Manager
Posted on 3/28/2023
Cloud-based restaurant software company
Hardware
Consumer Software
Senior
Omaha, NE, USA
Required Skills
Communications
Quality Assurance (QA)
Customer Service
Requirements
- Team leader experience in a contact center is preferred but not required
- Ability to model professional behavior
- Ability to provide guidance to different types of learning styles and lead with empathy
- Strong verbal and written communication skills
- Excellent customer service skills
- Strong organizational skills
- Ability to multitask
- Ability to work effectively without close supervision
- Ability to adapt to an ever-changing environment
- Strong attendance habits
- Flexibility with scheduling
Responsibilities
- (Responsibilities)
- Is responsible for managing a team of agents and their performance
- Monitors attendance and schedule adherence throughout the day
- Works directly with agents to improve their effectiveness for Customer Support
- Provides coaching and feedback to all agents - through the QA process or through One on One sessions
- Embrace Toast culture
- Is required to be available for Supervisor Calls
- Maintains open communication with agents regarding their concerns and ideas; relays to others as appropriate
- Proactively communicates new ideas for improvement
- Assists agents with challenging customer contacts - is a point of contact for escalated situations
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
Company Stage
Series F
Total Funding
$1.2B
Headquarters
Boston, Massachusetts
Founded
2011
Growth & Insights
Headcount
6 month growth
↑ 3%1 year growth
↑ 11%2 year growth
↑ 58%Benefits
Peer Nominated Toastie Awards
Professional Development Reimbursement Program
Sabbatical
Unlimited Vacation & Flexible Work Hours
Medical, Dental, & Vision Coverage + Wellness Stipend
Commitment to Employee Wellness
INACTIVE