Administrative Services Director/Senior Manager

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.

The Administrative Services Director leads a broader administrative support function across multiple teams and offices, with responsibility for service delivery, manager effectiveness, team capacity, workflow coordination, and operational performance. The role drives consistency in support execution, strengthens leadership across administrative teams, and owns service governance, standards, and multi-site capacity planning to ensure consistent, high-quality delivery.

WHAT YOU’LL DO

• Lead administrative support delivery across multiple teams, offices, or service areas to ensure consistently high level of service execution and alignment to operational priorities
• Manage and develop manager-level and senior administrative talent, including coaching, performance management, and development planning
• Oversee staffing capacity, workload allocation, and resource balancing across administrative support teams to maintain service levels and responsiveness
• Set and reinforce service standards, workflow expectations, and operating practices across the broader administrative support function
• Partner with senior stakeholders to align administrative support delivery to business priorities, service expectations, and changing support needs
• Lead cross-team coordination to address escalated service, staffing, or stakeholder issues with broader operational impact
• Review service trends, team performance, and support capacity to identify risks, improvement opportunities, and operational priorities
• Drive implementation of process improvements, standardization efforts, and workflow enhancements across administrative support teams
• Coach managers in handling day-to-day team leadership, employee development, performance discussions, and workload management
• Support hiring decisions, succession planning, and broader team structure decisions across the administrative support function
• Establish consistent approaches to onboarding, training, and capability building across administrative teams
• Represent the administrative services function in cross-functional discussions related to service delivery, team effectiveness, and operational improvements
• Cultivate a collaborative, innovative, and professional team environment
• Perform other duties as assigned

WHAT YOU’LL BRING

• A university degree or equivalent experience with at least twelve years in the field, demonstrating advanced technical and operational expertise
• Advanced technical and operational expertise in the relevant discipline, typically demonstrated through extensive experience leading managers, multi-team operations, or broad service portfolios
• Ability to lead multiple teams, managers, or broad service areas to achieve operational goals that directly impact short- to mid-term functional performance
• Ability to make decisions on resource allocation, workforce planning, process improvement priorities, and service delivery models
• Ability to address complex, cross-functional operational problems requiring significant analysis, stakeholder coordination, and judgment
• Strong communication skills to regularly engage senior internal stakeholders, external clients, vendors, and cross-functional partners

How you’ll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:

At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States, visit ZS US office locations | Where we work | ZS.               

Hybrid working model:

We are committed to giving our employees a flexible and connected way of working.  A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.

Travel:

Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed.  Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.

Considering applying?

At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems—the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.

If you’re eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.

ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.

Work Authorization:

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

To complete your application:
An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.

NO AGENCY CALLS, PLEASE.

Find Out More At:
www.zs.com